Vivienne Westwood

About the Company

Vivienne Westwood is one of the last independent global fashion companies in the world. At times thought provoking, this brand is about more than producing clothes and accessories. Westwood continues to capture the imagination and raise awareness of environmental and human rights issues. With a design record spanning over forty years, Vivienne Westwood is now recognized as a global brand and Westwood herself as one of the most influential fashion designers, and activists, in the world today.

Listed Jobs

Company Name

Vivienne Westwood

Job Title

Store Supervisor

Job Description

Job Title: Store Supervisor Role Summary: Supervise daily store operations, leading a sales team to deliver outstanding customer service and achieve sales targets while maintaining visual merchandising standards and ensuring compliance with company policies. Expectations: - Lead by example and uphold professional conduct. - Meet or exceed sales KPIs and customer satisfaction metrics. - Maintain accurate financial and stock records. Key Responsibilities: - Provide regular feedback to Store Manager/Assistant Manager on performance and operational issues. - Process product deliveries, stock transfers, and movements per stock‑management procedures. - Ensure store appearance aligns with visual merchandising standards. - Deliver excellent customer service and handle enquiries, complaints, and upsells. - Enforce cash handling, security, stock protection, and customer data/privacy policies. - Coach, support, and train staff on customer service, sales techniques, and store standards. - Assist with stocktakes, housekeeping, visual merchandising resets, and end‑of‑day accounting. - Maintain customer data records for loyalty/repeat business and facilitate after‑care follow‑up. Required Skills: - Strong leadership, motivation, and team‑development skills. - Excellent customer‑service and conflict‑resolution abilities. - Clear verbal and non‑verbal communication; confident and engaging. - Commercial awareness of sales targets, KPIs, and conversion metrics. - Detail orientation for store presentation, merchandising, and inventory accuracy. - Flexible availability, including weekends and peak periods. - Integrity and reliability, especially related to cash and stock handling. Required Education & Certifications: - Minimum of a secondary school qualification. - Relevant retail management or leadership training preferred. - Certification in cash handling or store operations beneficial.

Bicester, United kingdom

On site

14-09-2025

Company Name

Vivienne Westwood

Job Title

Ecommerce Site Merchandiser and Developer

Job Description

**Job Title:** Ecommerce Site Merchandiser and Developer **Role Summary:** Drive online sales and conversion through strategic site merchandising, content planning, and data‑driven optimization on e‑commerce platforms. Develop, customize, and maintain the digital storefront, ensuring accurate product presentation, seamless navigation, and alignment with global e‑commerce goals. **Expectations:** - Deliver measurable performance improvements via analytics and A/B testing. - Present weekly/monthly insights and actionable recommendations to cross‑functional teams. - Coordinate product launches, pricing, and promotions across multiple digital channels. - Maintain high data integrity, accuracy, and consistency in product content and pricing. **Key Responsibilities:** - Monitor and report on site performance using Google Analytics, GA4, Excel, and other tools. - Build and customize online store on Salesforce Commerce Cloud (and other platforms) – design navigation, filters, recommendations, and promotional tools. - Implement visual merchandising strategies: product placement, layout, and navigation to boost sales. - Manage product assortment, uploads, and launch calendar; coordinate with buying, planning, and warehouse teams. - Oversee pricing, markdowns, and online price books; communicate changes to stakeholders. - Conduct A/B tests, CRO initiatives, and AI feature trials to optimize conversion. - Collaborate with digital marketing, content, customer service, and external dev teams to resolve site issues and deploy new features. - Stay updated on emerging e‑commerce technologies and best practices. **Required Skills:** - Proficient in e‑commerce platforms: Salesforce Commerce Cloud, Shopify, Magento, WooCommerce, and WooCommerce. - Basic web development: HTML, CSS, JavaScript. - SEO fundamentals and content optimization. - Strong data analysis, reporting, and Excel skills. - Problem‑solving, debugging, and delegation to third‑party developers. - Clear communication across technical and non‑technical audiences. - Detail‑oriented with high accuracy for content and pricing. - Creative visual sense for engaging online experiences. - A/B testing, CRO, and UX/UI principles. - Familiarity with version control (Git) and collaboration tools. - Experience with analytics tools: GA4, Hotjar, Clarity, Salesforce Commerce Cloud analytics. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Business, Computer Science, or related field. - Certifications in Google Analytics, e‑commerce platform training (e.g., Salesforce Commerce Cloud, Shopify, Magento), or related data analytics tools preferred.

Merton, United kingdom

On site

10-10-2025

Company Name

Vivienne Westwood

Job Title

FTC Ecommerce Customer Service - French Speaker

Job Description

Job Title: FTC Ecommerce Customer Service – French Speaker Role Summary: Provide multilingual (French & English) customer support for an e‑commerce platform as a full‑time, fixed‑term contract during the peak season. Engage customers via live chat, email, telephone, and social media to resolve inquiries, process orders, returns, exchanges, and refunds, and liaise with internal teams to ensure a smooth customer journey. Expectations: * Fixed‑term, full‑time (3 months) contract during seasonal demand. * Full availability for varied shift patterns to meet 24/7 service requirements. * Proactive communication with customers and cross‑functional teams to reduce response times and escalations. Key Responsibilities: * Manage customer tickets in the CRM, responding within agreed SLA. * Resolve order‑related issues: shipping, returns, cancellations, refunds, replacements. * Update customers on enquiry status via email, live chat, phone, and social media. * Coordinate with warehouse, logistics, and third‑party carriers for parcel handling and redelivery. * Maintain accurate product, inventory, and order data. * Provide feedback on trends and service improvements to senior management. * Ensure adherence to company policies, consumer legislation, and quality standards. Required Skills: * Minimum 2 years of e‑commerce customer service experience. * Fluency in French (written & spoken). * Excellent communication (verbal, written, email, social media). * Proficiency with CRM systems (Salesforce Commerce Cloud preferred). * Strong data accuracy, organizational, and multitasking abilities. * Knowledge of consumer protection regulations and third‑party carrier processes. * Proficient in Microsoft Office Suite; high IT literacy. * Ability to work independently, solve problems, manage deadlines, and adapt to fast‑paced environments. Required Education & Certifications: * No specific degree or certification required; relevant experience is prioritized.

Merton, United kingdom

On site

Junior

10-10-2025

Company Name

Vivienne Westwood

Job Title

Performance Marketing Specialist

Job Description

**Job title** Performance Marketing Specialist **Role Summary** Drive revenue‑focused digital advertising across PPC, Google Shopping, paid social, Pinterest, TikTok, and affiliate channels. Own strategy, campaign execution, feed optimization, data analysis, and agency partnership to maximize ROAS, lower CAC, and improve customer lifetime value. **Expectations** - Deliver measurable ROAS growth and keep CAC within target range. - Transition all performance campaigns to in‑house operation over time. - Maintain strong collaboration with creative, merchandising, e‑commerce, and analytics teams. **Key Responsibilities** 1. **Strategic Campaign Management** – Plan budgets, targeting, bidding, and creative for Google Ads, Meta Ads, Pinterest, TikTok, and affiliate programs. 2. **Agency Coordination** – Serve as primary liaison, brief agencies, set KPIs, evaluate performance, and ensure alignment with brand positioning. 3. **Feed Optimization** – Manage Google Shopping product feeds, improve quality score, and coordinate with merchandising for content alignment. 4. **Data Analysis & Reporting** – Build dashboards with GA4, Looker Studio, and PowerBI; deliver insights on ROAS, CLV, CAC, and feed metrics. 5. **Affiliate Program Management** – Onboard partners, negotiate terms, and refine ROI tactics. **Required Skills** - 4+ years in performance marketing (PPC, Google Shopping, paid social, affiliate). - Experience in luxury fashion or high‑end retail. - Proficiency with Google Ads, Meta Ads Manager, Google Shopping, affiliate platforms, and feed management tools. - Strong analytical abilities: GA4, Excel, attribution models, funnel analysis. - Dashboard creation (Looker Studio, PowerBI). - Excellent communication, problem‑solving, and detail orientation. **Required Education & Certifications** - Bachelor’s degree in Marketing, Business, Data Analytics or related field (preferred). - Relevant certifications (Google Ads, Meta Blueprint, Data Analytics) are advantageous.

Battersea, United kingdom

On site

Junior

10-10-2025