- Company Name
- MillerKnoll
- Job Title
- Global Enterprise Program Coordinator
- Job Description
-
**Job Title:** Global Enterprise Program Coordinator
**Role Summary:**
Coordinate and support the delivery of high‑value global and regional account projects for a commercial furniture/design company. Act as the primary liaison between customers, dealers, and internal teams to ensure consistent service, timely execution, and alignment with account strategies.
**Expectations:**
- Serve as the single point of contact for assigned accounts, especially when sales staff are unavailable.
- Maintain consistent customer experience across all regions.
- Manage timelines, milestones, KPIs, and pricing checks with minimal supervision.
- Identify and implement process improvements to enhance efficiency and client satisfaction.
**Key Responsibilities:**
- Partner with Program Managers, Account Managers, and Dealers to execute account strategies using structured, scalable processes.
- Develop and maintain comprehensive project schedules, milestones, and performance metrics.
- Coordinate RFP responses and compile input from cross‑functional teams.
- Facilitate seamless interactions among customers, dealers, and internal groups; provide training and frameworks for dealer consistency.
- Track project progress, manage risks, and ensure alignment with client objectives.
- Update regional/global standards, playbooks, and product knowledge resources.
- Conduct regular 1:1 calls with account teams; participate in project meetings and create communication plans.
- Verify specials, specifications, and pricing against contracts and company guidelines.
- Support continuous improvement initiatives and contribute to a collaborative team environment.
**Required Skills:**
- Strong planning, organization, and time‑management abilities in fast‑paced settings.
- Excellent verbal and written communication, with emphasis on listening, empathy, conflict resolution, and professional presentation.
- Proven problem‑solving, negotiation, and stakeholder‑management capabilities.
- Ability to work independently, act as a self‑starter, and represent the company professionally.
- Solid interpersonal skills for building relationships with customers, dealers, and internal teams.
- Knowledge of commercial furniture/design products, competitor offerings, and industry best practices.
**Required Education & Certifications:**
- Bachelor’s degree in a relevant field (e.g., Business, Project Management, Design, Architecture, or related discipline).
- Project Management Professional (PMP) certification preferred; equivalent work experience may be considered.
- Minimum of 3 years’ experience in project management, facility management, design, or construction‑related roles.
London colney, United kingdom
On site
Junior
05-10-2025