- Company Name
- Navan
- Job Title
- Manager, IT Systems Engineering
- Job Description
-
Job title: Manager, IT Systems Engineering
Role Summary: Lead the Application Systems Engineering and Client Platform Engineering teams to design, implement, secure, and optimize enterprise SaaS and endpoint management solutions. Deliver high‑performance, secure end‑user computing and application environments while driving automation and continuous improvement.
Expectations: • Manage multiple, complex initiatives and cross‑functional projects concurrently.
• Provide strategic and operational leadership to achieve secure, stable, and productive technology outcomes.
• Serve as senior escalation point for critical incidents and outages.
• Maintain disciplined documentation, playbooks, and system integration plans.
• Adapt to odd hours and on‑call requirements.
Key Responsibilities:
- Mentor and oversee Application Systems Engineering and Client Platform Engineering teams.
- Design, deploy, and administer SaaS applications (Okta, Microsoft Entra ID, Google Workspace, Atlassian, Slack).
- Manage endpoint and UEM/MDM platforms (Jamf, Intune, NinjaOne, SCCM/MECM).
- Prioritize workloads, set project timelines, and ensure delivery of key initiatives.
- Architect end‑user computing environments, including Virtual Desktop (Azure AD, Citrix).
- Develop and refine IAM architecture (SSO, SAML, SCIM, OIDC, RBAC, ABAC).
- Identify and automate manual processes across application and client platforms.
- Lead incident resolution, patching, compliance, and configuration management.
- Create and update operational documentation, playbooks, and system integration plans.
- Collaborate with security, infrastructure, and business stakeholders to align technology with organizational goals.
Required Skills:
- 7+ years in technical roles (IT Systems Engineer, Infrastructure Engineer); 2+ years managing technical teams.
- Expert‑level IAM and SSO implementation (Okta, Microsoft Entra ID, SAML, OIDC, SCIM, RBAC, ABAC).
- Proficiency with UEM/MDM solutions (Jamf, Intune, NinjaOne, SCCM/MECM).
- Advanced scripting (Python, PowerShell, Shell); iPaaS integration (Okta Workflows, Workato).
- Experience with large‑scale device/application deployment and virtual desktop environments.
- Strong cloud platform knowledge (AWS, GCP, Azure).
- Analytical, troubleshooting, and complex problem‑solving abilities.
- Knowledge of IT operations, incident and change management, and cybersecurity best practices.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- Industry certifications: Okta Certified Administrator/Consultant, Okta Certified Workflows, Jamf Certified Admin/Expert (or equivalent).