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everience Germany GmbH

everience Germany GmbH

www.everience.com

3 Jobs

41 Employees

About the Company

Listed Jobs

Company background Company brand
Company Name
everience Germany GmbH
Job Title
Junior Freelance Onsite PC Technician (m/w/d) first and second level support
Job Description
**Job Title** Junior Freelance Onsite PC Technician (m/w/d) – Level 1/Level 2 Support **Role Summary** Provide on‑site and occasional off‑site IT support for 50–100 users in a London office and other English sites. Manage hardware, software, and networking issues at Level 1 and Level 2, using ServiceNow for incident and request handling. Deliver responsive, professional support, document solutions, and collaborate with a small IT team. **Expectations** - 1–2 years of L1/L2 IT support experience - Native or equivalent fluency in English - Strong teamwork, customer‑service, and communication skills - Proactive, energetic attitude with willingness to travel within England - Valid UK work permit **Key Responsibilities** - Deliver Level 1 and Level 2 support for Windows devices, Microsoft 365, and standard office IT - Create, update, and close incidents and service requests in ServiceNow (or similar) - Configure, maintain, and troubleshoot hardware, software, and basic network connectivity - Escalate complex issues to senior engineers or vendors as required - Maintain clear, concise documentation of incidents, resolutions, and system changes - Collaborate with a four‑person IT team to ensure consistent service delivery - Travel occasionally to other England sites for onsite support **Required Skills** - Proficiency with ServiceNow or equivalent ticketing system - Working knowledge of Windows operating systems (10/Server) - Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint) - Basic networking concepts (TCP/IP, DHCP, DNS, VPN) - Incident management and problem‑solving skills - Excellent verbal and written communication in English **Required Education & Certifications** - High‑school diploma or equivalent - Relevant IT certifications preferred (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent) ---
London, United kingdom
On site
Junior
12-09-2025
Company background Company brand
Company Name
everience Germany GmbH
Job Title
Inside Sales Support – Billing & Invoice Verification (m/f/d)
Job Description
Brussels, Belgium
On site
25-09-2025
Company background Company brand
Company Name
everience Germany GmbH
Job Title
Onsite Technician 1st / 2nd Level Support (m/w/d)
Job Description
**Job Title:** Onsite Technician – 1st/2nd Level Support **Role Summary:** Provide on‑site first and second level IT support for workstations, mobile devices, and peripheral inventory. Ensure hardware and software incidents are resolved promptly, maintain inventory, and deliver high‑quality customer service in a large enterprise environment. **Expectations:** - Minimum 3 years of on‑site IT support experience. - Fluent in English and Dutch; French a plus. - Strong customer‑service orientation, analytical and interpersonal skills. - Ability to work independently, organized, pragmatic, and hands‑on. - Willingness to continuously improve and learn. **Key Responsibilities:** - Diagnose and resolve hardware/software issues on Windows PCs, Office 365, mobile devices (iPhone, iPad), and related peripherals. - Install, replace, relocate, and de‑commission workstations, printers, scanners, docking stations, and network printers. - Manage inventory receipt, stock, and preparation for deployment. - Monitor production environment using dashboards and KPIs; report incidents and performance. - Document procedures, update knowledge base, and follow ITIL ticketing processes. - Provide excellent end‑user service and communication throughout incident lifecycle. **Required Skills:** - Solid knowledge of Windows environment, Office 2016/365, MS Teams, mail and collaboration tools. - Basic familiarity with Apple iOS devices. - Experience with inventory management and local network printer systems. - ITIL incident/request handling and ticket tracking. - Strong oral and written communication in a professional setting. - Team player with a proactive, service‑focused attitude. **Required Education & Certifications:** - Secondary education or equivalent (e.g., high school diploma, vocational IT training). - Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) preferred but not mandatory. - ITIL foundation knowledge beneficial.
Brussels, Belgium
On site
26-09-2025