ICUC

2 Jobs

461 Employees

About the Company

ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. With a team of over 350+ multilingual specialists, ICUC provides social customer care solutions to various industry-leading global clients 24/7, 365.

Minimizing risk, building customer loyalty, and maximizing insight through a combination of technology and human-powered solutions, ICUC is a scalable, reliable, and "always on" 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands. We have 20+ years of experience and support more than 50+ languages.

Check out some of our latest news, guides, and social media tips here: https://beacons.ai/icuc.social/

Listed Jobs

Company Name: ICUC
Job Title: Social Media Insights Analyst
Job Description: **Job Title:** Social Media Insights Analyst **Role Summary:** Analyze large volumes of social media data to uncover actionable insights that influence brand performance. Translate complex findings into clear narratives and visual reports for clients, while maintaining data integrity and adhering to quality standards in a fast‑paced virtual environment. **Expectations:** - Deliver 99% of assigned reports on time each month. - Maintain 98% accuracy across all deliverables. - Attend ≥95% of team meetings and mandatory sessions. - Complete required internal training and two optional learning courses per quarter. - Implement one workflow optimization and fulfill two non‑recurring revenue‑support requests each quarter. **Key Responsibilities:** - Monitor digital marketing trends and best practices. - Collect, clean, and format datasets from multiple social platforms while following data governance policies. - Build workbooks and analytical documentation to support insight generation. - Produce compelling reports and presentations that align with brand standards. - Participate in quality‑control, data‑management, and process‑improvement initiatives. - Support revenue‑growth activities through ad‑hoc analytical requests. **Required Skills:** - ≥2 years social media analytics experience; strong track record with social listening tools. - Advanced proficiency in Brandwatch, Talkwalker, Sprinklr, Khoros (or comparable platforms). - Ability to convey complex data insights to technical and non‑technical audiences. - Strong analytical mindset: trend identification, pattern recognition, recommendation development. - High‑quality report and presentation creation; graphic design skills a plus. - Proficient with Microsoft Office Suite, especially Excel/spreadsheets. - Excellent multitasking, time‑management, and collaboration abilities. - Detail‑oriented with a focus on data accuracy and quality assurance. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Communications, Data Analytics, Business, Statistics, or a related field. - Relevant certifications (e.g., Certified Social Media Analyst, Google Data Analytics) are advantageous but not mandatory.

Company Name: ICUC
Job Title: Social Media Insight Analyst
Job Description: **Job Title:** Social Media Insight Analyst **Role Summary:** Analyze large-scale social media data to generate actionable insights and narratives that demonstrate the impact of social media on brand performance. Deliver high‑quality reports and presentations to clients, support revenue initiatives, and continuously improve analytics workflows in a fast‑paced virtual environment. **Expectations:** - Meet 99% of report deadlines each month. - Attend ≥95% of team meetings and mandatory sessions. - Achieve 98% accuracy across all delivered reports. - Complete required internal learning modules and ≥2 optional courses per quarter. - Implement at least one workflow optimization per quarter. - Contribute to ≥2 ad‑hoc revenue or marketing requests per quarter. **Key Responsibilities:** - Monitor emerging digital‑marketing trends and best practices. - Collect, clean, and format large datasets from multiple social platforms while adhering to data governance standards. - Develop workbooks and documentation to support analysis. - Extract and translate data insights into business‑value recommendations beyond basic reporting. - Produce compelling, brand‑aligned reports and presentations for technical and non‑technical audiences. - Participate in quality‑control, data‑management, and workflow‑optimization initiatives. - Provide ad‑hoc analytical support for revenue‑growth and marketing projects. **Required Skills:** - ≥2 years social media analytics experience; proven use of social listening tools. - Advanced proficiency with Brandwatch, Talkwalker, Sprinklr, Khoros (or equivalent). - Strong data storytelling ability; skilled in communicating complex insights clearly. - Expertise in data accuracy, quality assurance, and best‑practice analytical methods. - Ability to manage multiple tasks, meet deadlines, and uphold quality standards. - Proficient in creating clear, visually appealing presentations; graphic‑design skills a plus. - Solid computer application knowledge (e.g., Excel, PowerPoint, data‑visualization tools). **Required Education & Certifications:** - Bachelor’s degree in Marketing, Communications, Data Analytics, Statistics, Business, or related field. - Relevant certifications (e.g., Social Media Analytics, Data Visualization, Google Analytics) are advantageous but not mandatory.