Undisclosed

Company Name: Undisclosed
Job Title: Finance Operations support
Job Description: Job title: Finance Operations Support Role Summary: Provide day‑to‑day finance operations support, including monthly reporting, reconciliations, invoicing, audit assistance and process improvement activities over a 3‑month contract. Expactations: Contract length 3 months; hybrid schedule (2 days onsite); remuneration up to £182 p/d; support Finance Operations Controller; cover team tasks as required. Key Responsibilities: • Support daily operational activities: monthly financial reporting, control, governance, and audit preparations. • Reconcile third‑party charges, investigate discrepancies with PMO, ecosystems and suppliers, ensuring payment terms are met. • Assist client invoicing, resolve billing issues, and produce weekly timesheet reports. • Manage balance‑sheet activities, including reconciliations and audit support. • Create and maintain critical business management artefacts within SLA parameters (system access, project code requests). • Provide ad‑hoc reports and analysis to aid business decision‑making. • Collaborate with internal and external stakeholders, communicating effectively. • Identify and implement process improvements to enhance data accuracy and operational efficiency. Required Skills: • Strong analytical and detail‑oriented mindset. • Proficiency in finance reporting, reconciliations, invoicing and audit processes. • Excellent stakeholder communication and collaboration skills. • Ability to work independently and proactively identify improvement opportunities. • Familiarity with finance systems and project coding procedures. Required Education & Certifications: None specified. Relevant finance or accounting background preferred.

Telford, United kingdom

Hybrid

17-11-2025

Company Name: Undisclosed
Job Title: Senior Engagement Manager
Job Description: Job title: Senior Engagement Manager Role Summary: Lead SAP platform delivery engagements, managing client relationships, scope, resources, and financial performance while ensuring adherence to project delivery standards and risk controls. Expectations: Maintain SC clearance eligibility; work onsite twice weekly (hybrid model); manage multiple SAP engagements on a 6‑month contract; deliver within T&M or fixed‑price commercial arrangements. Key Responsibilities: - Act as the primary client contact, establishing and documenting scope, objectives, and deliverables. - Create, update, and maintain Microsoft Project plans; conduct risk, issue, scope, cost and timeline reviews. - Forecast and track actuals, manage budgets, and produce month‑end financial reports. - Coordinate and coach multidisciplinary project teams; address people issues and secure appropriate resources. - Facilitate progress reviews, retrospectives, and lessons‑learned sessions. - Ensure quality assurance, user acceptance testing, and post‑launch support. - Champion change management and adoption strategies to maximise platform value. Required Skills: - Proficiency in Agile (Scrum, Kanban) and Waterfall methodologies. - Strong stakeholder management, influence, mentoring, and coaching abilities. - Excellent communication and consulting/customer‑facing skills. - Comprehensive financial management: forecasting, budgeting, and growth of engagement. - Technical expertise: SAP, ServiceNow, or similar enterprise platforms; cloud services (AWS, Azure, GCP); data management, cybersecurity, regulatory compliance; DevOps, CI/CD pipelines; awareness of AI/ML trends. Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline. - Relevant project management certification preferred (PMP, PRINCE2, or equivalent). - SAP or platform‑specific certification advantageous.

Telford, United kingdom

Hybrid

Senior

24-11-2025

Company Name: Undisclosed
Job Title: Service Designer
Job Description: **Job Title:** Service Designer **Role Summary:** Lead the design of user‑centric experiences for the Complex Process Automation (CPA) Service on the ServiceNow platform. Map end‑to‑end journeys, conduct user research, collaborate with senior product managers and stakeholders, and oversee the implementation and continuous improvement of service designs across multiple security clearance levels. **Expectations:** - Contract position lasting until 31/03/2026. - Occasional onsite visits (approx. once a month). - Must hold an active SC clearance (MOD SC preferred, or SC from any government agency). - Work under the direction of the Product Manager with support and guidance. **Key Responsibilities:** - Map complete user journeys to ensure seamless interaction across all touchpoints of the CPA service. - Conduct comprehensive research (qualitative & quantitative) to uncover user behaviours, needs, and pain points. - Design services that are both user‑centric and business‑aligned, integrating stakeholder feedback. - Partner with senior product managers to align service design with strategic business objectives. - Contribute to strategic planning of service delivery and ensure alignment with organisational goals. - Oversee implementation of designed services and continuously evaluate effectiveness using performance metrics and user feedback. - Adjust designs as necessary to improve service outcomes. - Support pilots in OFFICIAL and potentially SECRET environments, including architecture, governance, and best‑practice guidance. - Develop and deliver communications campaigns to raise CPA awareness within Defence and related entities. - Build and nurture a community of CPA users and practitioners, promoting skill development. - Assess pilot results, identify demand for future activities, and develop a roadmap for scaling the platform. - Define and apply a scorecard to monitor platform success and analytics. - Integrate CPA services into the Automation Centre of Expertise (ACOE) framework. **Required Skills:** - Proven service design and user‑experience design expertise. - Strong journey mapping and experience mapping capabilities. - Skilled in user research methods, data analysis, and synthesis. - Effective stakeholder engagement and collaboration across multi‑disciplinary teams. - Strategic thinking with the ability to translate business objectives into service solutions. - Familiarity with ServiceNow platform and complex process automation concepts. - Excellent communication, presentation, and documentation skills. - Ability to operate within secure government environments and adhere to clearance protocols. - Proficiency in design tools (e.g., Figma, Sketch, Adobe XD) and prototyping. - Agile and Scrum methodology experience preferred. **Required Education & Certifications:** - Bachelor’s degree in Design, Human‑Centered Design, Industrial Design, Computer Science, Business, or a related field. - Relevant professional certifications such as Service Design Professional (SDP), UX Design certification, or equivalent. - Active SC clearance (MOD SC highly desirable).

London, United kingdom

Hybrid

24-11-2025

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