- Company Name
- Mindera
- Job Title
- Client Engagement Principal
- Job Description
-
Job title
Client Engagement Principal
Role Summary
Lead and manage strategic client accounts, primarily in the UK, overseeing delivery of software solutions by teams of up to 50 engineers. Drive client satisfaction, operational excellence, and revenue growth while aligning technology solutions with client business objectives.
Expectations
- Deliver high‑quality, on‑time, on‑budget software that meets client needs.
- Cultivate long‑term, trust‑based relationships with clients and internal engineering teams.
- Identify and nurture new business opportunities and cross‑sell services.
- Represent the company at client events, marketing activities, and pre‑sales engagements.
- Maintain a hybrid working model with on‑site client presence and office collaboration.
Key Responsibilities
- Develop and maintain stakeholder maps and account strategies.
- Lead day‑to‑day delivery oversight, ensuring alignment with agile practices, architecture standards, and technology roadmaps.
- Balance client demand with engineering capacity; manage hiring plans, onboarding, and resource allocations.
- Monitor team performance, identify risks, propose mitigations, and communicate transparently with clients.
- Coordinate changes in scope, schedule, or cost to prevent surprises.
- Prepare and lead monthly account review meetings; compile reports and action items.
- Foster an organizational culture of celebration, learning, and emotional intelligence.
- Capture and promote success stories as case studies for future sales.
- Support marketing and pre‑sales with tender input, proposal shaping, and event attendance.
Required Skills
- Proven experience as a Technology Engagement Manager, Delivery Manager, Head of Engineering, or similar.
- Strong communication, presentation, and negotiation skills.
- Deep understanding of software delivery, agile methodology, architecture, and DevOps practices.
- Hands‑on technical background in web, mobile, or cloud application development.
- Ability to manage complex client relationships and navigate challenging business scenarios.
- Solution‑oriented, consultative, and authentic approach to problem solving.
- High attention to detail, organized, and proactive in identifying improvement opportunities.
Required Education & Certifications
- Bachelor’s degree in Computer Science, Software Engineering, Business Administration, or related field.
- Professional certifications such as PMP, PMI‑ACP, Certified Scrum Master, or equivalent are highly desirable.