Revel IT

About the Company

OUR GOAL: Treat our consultants and clients the way we would like others to treat us -- we are honest, stay true to our word, and work in the best interest of our clients, consultants, and candidates. Many say they work this way, but few actually do. We are a company that does.

Additionally, we bring joy to the world of IT staffing and IT recruiting by making the hiring experience memorable, fun, and different.

OUR MISSION: Find and provide the best talent for clients and excellent career opportunities for consultants and candidates -- whom we treat as part of our team.

OUR SERVICES:

IT staffing
IT search
Non-IT staffing and search

We combine advanced recruiting, candidate identification, and candidate matching technologies with an experienced team. The result is unmatched delivery capabilities in IT staffing and IT recruiting. And we have the results to prove it.

OUR RESULTS

5-year client retention: 99%
No. 1 supplier with customers: 53%
Top 3 supplier with customers: 77%
Consultant retention: 94%

We do our jobs in a way that brings delight every day to our clients and the people who work with us. Life is simply too short to grind through every day as a small cog in a huge recruiting machine. As a young and high energy company, we aim to help consultants and candidates land fulfilling jobs that offer real career growth.

Listed Jobs

Company Name

Revel IT

Job Title

IT Service Desk Analyst

Job Description

**Job title** IT Service Desk Analyst **Role Summary** Provide Level 1 support for application, device, and network issues across an organization, documenting solutions in Jira Service Management and maintaining a knowledge base. Handle inbound tickets, escalations, and customer communications during a second‑shift schedule. **Expectations** - Deliver proactive, courteous support during 12:30 PM–11:00 PM shift (Weds – Sat). - Resolve or document at least 85 % of tickets within first contact. - Maintain accurate incident logs, uphold SLA metrics, and meet daily reporting standards. **Key Responsibilities** - Troubleshoot PC, laptop, peripheral, mobile, and telecom device issues. - Log tickets in Jira Service Management, classify incidents, and assign categories. - Publish known resolutions, workarounds, or knowledge articles; update the knowledge base. - Escalate unresolved problems to senior teams, informing stakeholders of delays. - Follow up with users to confirm ticket closure and satisfaction. - Create and manage Active Directory user accounts and application access as needed. - Manage communication for scheduled and unscheduled maintenance events. - Participate in ad‑hoc help‑desk projects, meetings, and RFC notifications. **Required Skills** - Troubleshooting expertise for Windows and Mac operating systems, networking, printers, and mobile devices. - Experience with Jira Service Management (incident, problem, knowledge modules). - Strong written and verbal communication skills, customer‑service orientation. - Ability to work independently in a shift environment and manage time metrics. - Familiarity with Active Directory user profile management. - Proficiency in creating and editing knowledge‑base articles and documentation. **Required Education & Certifications** - Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. - CompTIA A+ or equivalent hardware/software support certification strongly desirable. - Valid driver’s license not required.

Columbus, United states

On site

01-12-2025

Company Name

Revel IT

Job Title

Program Manager

Job Description

Job title: Program Manager Role Summary: Lead end‑to‑end delivery of multiple technology initiatives, aligning cross‑functional stakeholders—Cybersecurity, Technology, and Business units—to business priorities. Own project planning, risk management, scheduling, cost analysis, and governance to ensure on‑time, on‑budget delivery. Expectations: * 4‑6 years of Technical Program Management in an agile environment. * Proven track record of delivering complex technology projects. * Strong analytical, communication, and time‑management skills. Key Responsibilities: * Develop and maintain project plans, roadmaps, and governance structures. * Coordinate objectives, key results (OKRs), and deliverables across Cybersecurity, Technology, and Business units. * Track and report progress against milestones, budget, and KPIs; drive transparency and accountability. * Manage total cost of delivery and ownership reporting. * Facilitate cross‑functional meetings, ensuring alignment and effective decision‑making. * Identify and mitigate risks, troubleshoot issues to root cause. * Drive process improvements in productivity, budget adherence, schedule variances, ROI, and vendor strategy. * Collaborate with Finance and Procurement on business cases, budgeting, and forecasting. Required Skills: * Project management – PMP or equivalent. * Cloud fundamentals – AWS Certified Cloud Practitioner (or equivalent). * Agile principles and practices. * Advanced Excel, PowerPoint, Word, Outlook. * Excellent written and verbal communication. * Detail‑oriented, self‑motivated, proactive. * Strong stakeholder engagement and facilitation. Required Education & Certifications: * Bachelor’s degree in Computer Science or a related field. * PMP certification or equivalent. * AWS Certified Cloud Practitioner or comparable cloud certification.

Columbus, United states

Hybrid

Junior

27-01-2026