- Company Name
- Robertson & Company Ltd.
- Job Title
- Service Now - Systems Administrator
- Job Description
-
**Job Title:** ServiceNow Systems Administrator
**Role Summary:**
Lead the design, implementation, and maintenance of ServiceNow solutions across the enterprise, ensuring alignment with IT Service Management policies, governance, and business objectives. Provide technical leadership in system integration and application development, enforce best practices, and manage full lifecycle of platform deployments and support.
**Expectations:**
- Deliver end-to-end service solutions that manage incidents, problems, changes, and service requests with risk, cost, control, compliance, and performance focus.
- Serve as a key technical advisor for project teams, vendors, and stakeholders.
- Maintain high service availability through scheduled maintenance, off‑hour deployments, and 24x7 support.
**Key Responsibilities:**
- Design, build, test, and deploy ServiceNow applications across 15 instances.
- Conduct architecture, design, and code reviews for IT Service Management solutions.
- Troubleshoot production and test environments, perform root‑cause analysis, and lead resolution activities.
- Prepare accurate scope, cost, and schedule estimates in collaboration with clients and project managers.
- Review vendor deliverables to ensure compliance with solution requirements.
- Provide technical and thought leadership on system integration and application development best practices.
- Manage off‑hour maintenance windows and system releases to preserve service availability.
**Required Skills:**
- ≥5 years of ServiceNow systems administration experience.
- Strong communication and stakeholder‑management skills.
- Proven ability to analyze complex issues, recommend corrective actions, and lead resolution efforts.
- Experience with ServiceNow architecture, design, and deployment processes.
**Required Education & Certifications:**
- CSA (ServiceNow Certified System Administrator) certification.
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
**Nice to Have:**
- Development experience (JavaScript, Flow Designer, or similar).
- Banking industry experience.
- ITIL 4 Foundation certification.