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Hightouch

Hightouch

www.hightouch.com

2 Jobs

373 Employees

About the Company

Hightouch is a data and AI platform for marketing and personalization. Find insights, run campaigns, and build AI agents with all of your data.

Listed Jobs

Company background Company brand
Company Name
Hightouch
Job Title
Technical Architect - Customer Success
Job Description
**Job Title:** Technical Architect – Customer Success **Role Summary:** Serve as the technical liaison between Hightouch and its largest enterprise customers, overseeing the full customer lifecycle—from kickoff and onboarding through ongoing success and expansion. Leverage deep product knowledge to ensure customers fully adopt and extract value from the platform, while providing feedback to drive product innovation. **Expectations:** - Deliver seamless, timely onboarding and drive continued adoption for Fortune‑5000 accounts. - Partner with Sales to identify expansion opportunities and increase platform usage. - Provide proactive, expert technical guidance across all product areas. - Manage technical escalations in collaboration with Support and Engineering. - Communicate complex technical concepts clearly to both technical and non‑technical stakeholders. **Key Responsibilities:** - Lead end‑to‑end implementation projects for enterprise customers, applying best‑practice project management. - Conduct requirements analysis, design solutions, and map customers to optimal platform usage. - Produce and maintain documentation, architecture diagrams, and success plans. - Act as the primary technical point of contact, delivering training, workshops, and troubleshooting. - Capture and relay customer use‑cases and pain points to Engineering to inform product roadmap. - Collaborate cross‑functionally with Sales, Support, Product, and Engineering to resolve issues and align on goals. **Required Skills:** - 5–10 years of client‑facing or technology‑focused experience combining business and technical expertise. - Strong project management abilities; proven track record delivering complex technical implementations. - Deep understanding of APIs, databases, data warehouses, and reporting/BI tools. - Excellent communication and interpersonal skills; ability to explain technical concepts to varied audiences. - Advanced troubleshooting and problem‑solving aptitude; quick learner of new technologies. - Demonstrated empathy and customer‑first mindset; ability to work under pressure and meet deadlines. - Effective cross‑functional collaboration and influence without direct authority. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent professional experience). - Relevant technical certifications (e.g., AWS, Google Cloud, Azure, or data‑platform certifications) are a plus but not mandatory.
San francisco, United states
On site
Mid level
08-10-2025
Company background Company brand
Company Name
Hightouch
Job Title
Machine Learning Engineer, AI Decisioning
Job Description
Job Title: Machine Learning Engineer, AI Decisioning Role Summary: Lead end‑to‑end development of AI‑driven decisioning engines that personalize marketing content, drive automated experiments, predict audience behavior, generate creative assets, and optimize budgets using large language models and data warehouse infrastructure. Expectations: - Design, build, and production‑grade deploy machine learning solutions that ingest cloud data warehouses (Snowflake, Databricks). - Own the full lifecycle: problem definition, data engineering, feature engineering, model training, evaluation, monitoring, and scalability. - Collaborate with data scientists, product managers, and customers to translate business problems into predictive and generative AI models. - Demonstrate strong backend and distributed system architecture skills; design scalable data pipelines and model serving architectures. Key Responsibilities: - Create personalized recommendation models for content and product messaging across large state spaces. - Develop predictive models for conversion, churn, and other audience success metrics. - Build automated experimentation frameworks to evaluate messaging variants at scale. - Integrate LLMs for content, image, and creative generation, ensuring relevance and compliance. - Architect budget‑optimization algorithms that assess incremental conversions and CAC. - Design data pipelines using Snowflake/Databricks, ensuring efficient feature extraction and model inference. - Deploy models into production with robust monitoring, automated retraining pipelines, and clear performance SLAs. - Conduct model interpretability analyses, produce actionable insights for marketing teams. - Mentor junior engineers, influence best‑practice guidelines for ML infrastructure. Required Skills: - Proven experience designing and deploying ML systems in production (at least 3+ years). - Strong proficiency in Python and libraries such as Pandas, Scikit‑Learn, PyTorch/TensorFlow. - Deep knowledge of feature engineering, model training pipelines, and A/B testing. - Experience with large language models (OpenAI, Llama, GPT‑family), inference optimization, and downstream application. - Expertise in scalable data processing (SQL, Spark, Delta Lake) and cloud data warehouse platforms (Snowflake, Databricks). - Solid understanding of distributed system design, microservices, and container orchestration (Docker, Kubernetes). - Familiarity with MLOps tools (MLflow, Airflow, Prefect) and CI/CD for ML workflows. - Strong analytical, problem‑solving, and communication skills; able to articulate complex technical concepts to non‑technical stakeholders. Required Education & Certifications: - Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Statistics, Data Science, or related technical field. - Certifications in cloud data platforms (e.g., Snowflake, Databricks) or MLops are a plus.
San francisco bay, United states
Remote
19-11-2025
Company background Company brand
Company Name
Hightouch
Job Title
AI Strategy Consultant
Job Description
**Job title** AI Strategy Consultant **Role Summary** Lead the design, implementation, and optimization of AI-driven marketing decision‑making solutions for enterprise clients. Act as a bridge between client marketing teams, data/engineering resources, and product strategy, ensuring rapid, data‑informed campaign execution and measurable performance gains. **Expectations** - Travel up to 25% to client sites. - Deliver end‑to‑end AI use‑case projects with clear ROI. - Maintain high standards of project management, documentation, and stakeholder communication. **Key Responsibilities** - Own all phases of AI Decisioning use‑case delivery: requirement gathering, design, validation, rollout, and post‑launch optimization. - Conduct discovery workshops and design sessions with client marketing, IT, and executive stakeholders. - Develop process playbooks, playbooks, and best‑practice guides for repeatable delivery. - Identify, assess, and mitigate project risks proactively. - Build and sustain relationships with key client stakeholders to influence strategy and product direction. - Contribute to the evolution of the AI Decisioning product roadmap based on client insights. **Required Skills** - Deep understanding of marketing technology ecosystem (MarTech, CEMs, CDPs, etc.). - Strong discovery, analytical, and problem‑solving abilities. - Excellent verbal and written communication; persuasive storytelling. - Experience managing technical projects with a customer‑first mindset. - Empathy, humility, intellectual curiosity, and high ambition. - Ability to collaborate with engineers, product designers, and ML teams. **Bonus / Preferred Skills** - Programming/scripting knowledge (Python, R, SQL, or similar). - Familiarity with statistical or machine‑learning libraries. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Computer Science, Data Analytics, or related field. - Equivalent professional experience may substitute for formal degree. ---
London, United kingdom
Hybrid
05-12-2025