nLighten

About the Company

nLighten is a digital infrastructure platform focused on developing and operating innovative edge data centers across Europe's key economic hubs. Its strategically distributed data centers deliver best-in-class network access to enterprises, private users, and the mobile workforce. nLighten is working towards establishing a pan-European presence in all major cities and smaller business hubs.

Its edge data centers are close, coupled, and connected: By being closer to customers and users, nLighten ensures low-latency access and high availability for businesses, mobile workforces, and private users. With a strong commitment to sustainability, nLighten's data centers will be coupled with the local community, contributing to grid stability while minimizing environmental impact. Connected to an extensive network of carriers and service providers, nLighten empowers seamless, real-time data connectivity throughout Europe.

Founded in 2021 by a core team with years of experience and a wide-ranging expertise in the data center industry and backed by I Squared Capital, a leading global infrastructure investor, nLighten is setting new standards for digital infrastructure in Europe.

We are hiring: nLighten is driven by a dynamic and creative international team and the company is fast-growing, future-oriented and innovative. That's why we're always looking for talented and driven individuals to join us and take their career to the next level. Interested? Contact us at recruitment@nlighten.com

Listed Jobs

Company Name

nLighten

Job Title

Service Desk Support Agent

Job Description

**Job title:** Service Desk Support Agent **Role Summary:** First‑line technical and customer support specialist handling inquiries and incidents via phone and email. Manages ticket lifecycle using Salesforce, iTop, and other systems, directs requests to operational and network teams, escalates unresolved issues, and communicates updates to customers and stakeholders. **Expectations:** - Provide timely, accurate assistance to a high volume of tickets in a shift‑based environment. - Maintain clear internal and external communication, ensuring customer‑centric advocacy. - Work collaboratively with operations, network, and other teams to achieve service level agreements. **Key Responsibilities:** - Receive and triage customer queries and incident reports (phone, email). - Log and update tickets in Salesforce and iTop; track status, ownership, and resolution. - Assign tickets to appropriate internal teams (operations, network). - Monitor open tickets, enforce SLA adherence, and initiate escalations when necessary. - Communicate incident status, maintenance schedules, and resolution details to customers. - Support reporting on ticket volumes, trends, and resolution times. - Update customer information in internal systems. - Collaborate with cross‑functional teams to ensure service continuity. **Required Skills:** - Proven service desk or IT support experience. - Strong verbal and written communication in English and French. - Proficiency with Salesforce, Outlook, Dropbox; familiarity with ticketing systems (e.g., iTop). - Ability to prioritize and manage a high ticket volume. - Team‑oriented, self‑directed, proactive problem‑solving. **Required Education & Certifications:** - Minimum of a secondary education or equivalent. - Relevant IT or customer service certifications (e.g., ITIL Foundation) preferred.

Milton keynes, United kingdom

On site

17-11-2025