Decagon

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. Decagon is backed by Accel, Andreessen Horowitz, Bain Capital Ventures, BOND, A*, Elad Gil, and the founders of Box, Airtable, Rippling, Okta, and more.

Listed Jobs

Company Name

Decagon

Job Title

Senior Software Engineer, Platform

Job Description

**Job Title:** Senior Software Engineer, Platform **Role Summary:** Design, build, and maintain a high‑performance, asynchronous orchestration layer for a conversational AI platform serving enterprise customers. Own end‑to‑end delivery of scalable, low‑latency infrastructure that processes hundreds of millions of multimodal (text and audio) interactions annually. **Expectations:** - 4+ years of professional software engineering experience. - Demonstrated ability to solve complex system problems and deliver production‑grade solutions at scale. - Proactive ownership of code quality, reliability, and automation. - Strong collaboration within a fast‑paced, in‑office engineering team. **Key Responsibilities:** - Architect and implement the AI agent platform supporting complex, cross‑domain task execution. - Develop and evaluate state‑of‑the‑art text and audio models for integration into production workflows. - Design highly asynchronous, multimodal systems handling both audio and text data streams. - Build monitoring and automation tools to detect and remediate intermittent issues across massive interaction volumes. - Participate in code reviews, design discussions, and continuous improvement of engineering practices. **Required Skills:** - Proficiency in TypeScript and Python. - Deep experience with asynchronous programming patterns and event‑driven architectures. - Strong debugging skills across distributed systems and ability to use diverse diagnostic tools. - Familiarity with cloud infrastructure, containerization, and CI/CD pipelines. - Excellent problem‑solving mindset and communication abilities. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience). - Relevant industry certifications (e.g., AWS, GCP, Azure) are a plus but not mandatory.

San francisco, United states

On site

Senior

07-11-2025

Company Name

Decagon

Job Title

Implementation Engineer

Job Description

Job title: Implementation Engineer Role Summary: Implement and support AI agent solutions for enterprise customers, translating business requirements into robust, scalable integrations that enable intelligent, multi-channel customer interactions across chat, email, and voice. Expectations: - 2+ years of software engineering experience in a production environment. - Strong proficiency in Python and familiarity with API‑first architecture. - Ability to rapidly acquire deep knowledge of product capabilities and customer workflows. - Proactive problem‑solver with a customer‑centric mindset. Key Responsibilities: - Design, develop, and deploy AI agents that manage complex customer interactions and improve retention. - Build and maintain integrations between Decagon’s platform and customers’ APIs or third‑party systems. - Collaborate with cross‑functional leaders (Product, Engineering, Customer Success) to translate business cases into technical workflows and connectors. - Identify usage patterns across clients to inform product evolution and research priorities. - Troubleshoot and resolve technical issues in a timely, diligent manner during implementation and post‑go‑live phases. Required Skills: - Python – proficient in writing, testing, and debugging production‑grade code. - Experience with REST/SOAP APIs, webhooks, and data serialization (JSON, XML). - Familiarity with cloud services (AWS/GCP/Azure) and containerization (Docker, Kubernetes) is a plus. - Strong analytical and problem‑solving abilities. - Excellent communication skills for collaborating with technical and non‑technical stakeholders. Required Education & Certifications: - Bachelor’s degree in Computer Science, Software Engineering, or a related technical field (or equivalent professional experience). - Certifications – none mandatory; relevant cloud or API‑management certifications valued.

Buffalo-niagara falls, United states

On site

Junior

17-11-2025

Company Name

Decagon

Job Title

Agent Software Engineer - Intern (Summer 2026)

Job Description

**Job Title** Agent Software Engineer – Intern (Summer 2026) **Role Summary** An internship in an AI agent engineering team focused on developing production‑ready intelligent agents that outperform human agents in complex customer interactions. The intern will collaborate directly with customers, research platform improvements, and experiment with advanced text and voice models. **Expactations** * Complete internship term (May–September) in an office environment. * Deliver functional code for agent prototypes and deployments. * Contribute to cross‑customer trend analysis and research initiatives. * Continuously learn and improve coding and system design skills. **Key Responsibilities** * Design, build, and test AI agents that handle complex queries and improve customer retention. * Analyze cross‑customer usage patterns to guide platform evolution. * Evaluate cutting‑edge text and voice models, then integrate them at scale for enterprise customers. * Collaborate with product, data science, and customer support teams to translate research into production features. * Participate in code reviews, documentation, and sprint planning. **Required Skills** * Proficient in software development (Python, Java, or equivalent). * Strong problem‑solving and clean‑code practices. * Experience with NLP, deep learning frameworks (PyTorch, TensorFlow), and cloud deployment. * Ability to conduct experiments, benchmark models, and interpret results. * Excellent communication and teamwork skills. * Prior internship experience in software engineering is mandatory. * Knowledge of multimodal models (audio, text, or vision) is a plus. **Required Education & Certifications** * Bachelor’s or Master’s degree in Computer Science or related technical field, expected graduation by summer 2027. * No specific certifications required.

San francisco, United states

On site

Fresher

28-11-2025

Company Name

Decagon

Job Title

Director, Enterprise Sales

Job Description

**Job Title** Director, Enterprise Sales **Role Summary** Lead the enterprise sales organization, developing and executing the go‑to‑market strategy, scaling operations, and driving revenue growth. Own hiring, coaching, performance management of senior account executives (AEs), and collaborate cross‑functionally to create programs that accelerate market expansion. **Expectations** * Minimum 4 years of experience managing high‑performing sales teams in B2B SaaS or related tech environments. * Proven track record of consistently exceeding sales targets. * Proficiency with value‑selling frameworks such as MEDDPICC (or equivalent). * Ability to build and sustain a high‑performance culture and retain top talent. **Key Responsibilities** 1. Develop and own the enterprise sales strategy and forecast. 2. Hire, train, coach, and evaluate senior AEs, setting individual and team goals. 3. Manage full‑cycle pipeline: territory planning, playbook creation, opportunity management, and closure of large deals. 4. Implement and optimize sales enablement tools and CRM (Salesforce, HubSpot, or similar). 5. Generate accurate, timely reporting on pipeline, forecast, and performance metrics. 6. Identify and pursue new market segments and partnership opportunities to drive growth. 7. Partner with marketing, product, and customer success to align sales initiatives with broader company goals. **Required Skills** * Strategic leadership and execution in high‑growth tech settings. * Expertise in B2B SaaS sales operations and enterprise account management. * Advanced knowledge of MEDDPICC or comparable value‑selling methodologies. * Strong analytical skills: forecasting, pipeline management, and performance analytics. * Proficiency with CRM and sales enablement platforms. * Excellent communication, negotiation, and stakeholder management. * Ability to adapt to fast‑paced, evolving environments. **Required Education & Certifications** * Bachelor’s degree in Business, Marketing, or related field. * Certification or formal training in MEDDPICC (or similar) is preferred. ---

San francisco, United states

On site

Junior

07-12-2025