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AppDirect

AppDirect

www.appdirect.com

7 Jobs

1,068 Employees

About the Company

AppDirect is a San Francisco-based B2B subscription commerce platform company that brings together technology providers, advisors, and businesses to simplify how they buy, sell and manage technology. More than 1,000 providers, 10,000 advisors and 5 million subscribers rely on the AppDirect ecosystem of subscription marketplaces to power their innovation, growth, and success.

If you are interested in career opportunities at AppDirect check out our current openings here: https://www.appdirect.com/about/careers#jobOpenings

Listed Jobs

Company background Company brand
Company Name
AppDirect
Job Title
Customer Success Manager
Job Description
**Job Title** Customer Success Manager **Role Summary** Advocate for a portfolio of enterprise customers, ensuring adoption of Firstbase’s remote‑work platform, driving satisfaction, renewal, and upsell opportunities. Partner with onboarding, sales, and product teams to deliver consultative support, conduct business reviews, and shape best‑practice processes. **Expactations** - Achieve high NPS and customer retention rates. - Meet or exceed quarterly renewal targets and upsell quotas. - Build and maintain trusted relationships with senior client stakeholders. - Proactively identify and address onboarding and operational challenges. **Key Responsibilities** - Lead client onboarding in collaboration with Onboarding Team, ensuring smooth transition and adoption. - Conduct regular check‑ins, QBRs, and planning sessions to align platform usage with client goals. - Own renewal negotiations and work with Sales to secure upsell opportunities within the assigned book. - Gather and translate customer feedback into product enhancements, acting as internal advocate. - Escalate and resolve issues, maintaining timely communication and customer satisfaction. - Share insights and best practices across the Customer Success team to improve processes. **Required Skills** - 2–3 years experience in customer success or account management, preferably SaaS. - Proven track record of retaining and growing revenue with enterprise accounts. - Strong analytical, problem‑solving, and presentation skills; experienced in leading QBRs. - Proficiency with CRM/CS tools (HubSpot, Salesforce, or similar). - Excellent written and verbal communication in English. - Self‑starter attitude, able to learn a complex platform quickly. - Comfortable collaborating across U.S. and European time zones. **Required Education & Certifications** - Bachelor’s degree (BA/BS) or equivalent relevant experience. - Certifications in Customer Success, SaaS, or CRM platforms are advantageous but not mandatory.
Montreal, Canada
Hybrid
24-12-2025
Company background Company brand
Company Name
AppDirect
Job Title
Staff Software Developer
Job Description
**Job Title:** Staff Software Developer **Role Summary:** Lead development of scalable, high‑performance backend services for a subscription commerce platform. Own the full software lifecycle, drive code quality and architectural decisions, and mentor junior team members. **Expectations:** - Deliver production‑ready code multiple times per day. - Maintain high standards of scalability, testability, supportability, and maintainability. - Communicate effectively in a distributed, hybrid environment. **Key Responsibilities:** - Design, implement, and maintain micro‑service APIs (RESTful and event‑driven). - Model data in DynamoDB (Single‑Table Design) and Postgres. - Engineer AWS services (Lambda, API Gateway, Step Functions, EventBridge). - Write IaC with AWS CDK or Terraform. - Conduct thorough code reviews and troubleshoot complex issues. - Shape and mentor a structured apprenticeship program. - Advocate inclusivity and diverse perspectives in all interactions. **Required Skills:** - 10+ years of professional software development experience. - 4+ years of professional Go development, strong type‑driven practices. - Deep expertise in NoSQL (DynamoDB) and relational databases (PostgreSQL). - AWS design and deployment experience (Lambda, API Gateway, Step Functions, EventBridge). - Infrastructure‑as‑Code proficiency (AWS CDK, Terraform, or equivalent). - RESTful API design and micro‑service event‑driven architecture. - Strong problem‑solving, organizational, and communication skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or related field (preferred). - AWS certifications (e.g., Solutions Architect, Developer) and Go language certifications are advantageous.
Montreal, Canada
On site
28-01-2026
Company background Company brand
Company Name
AppDirect
Job Title
DevOps Cloud Engineer
Job Description
**Job Title:** DevOps Cloud Engineer (Senior Cloud Engineer – P3) **Role Summary:** Technical owner of a multi‑region Azure environment supporting Windows/IIS and SQL Server workloads. Drives modernization of legacy ASP.NET applications toward cloud‑native practices, implements automated CI/CD pipelines, and ensures security, reliability, and compliance in a globally distributed team. **Expectations:** - Operate and continuously improve Azure infrastructure and networking. - Reduce manual processes through automation and tooling. - Maintain high availability, disaster‑recovery, and backup standards. - Collaborate with development, security, and operations to deliver secure, scalable solutions. - Align vCom operations with enterprise security and compliance frameworks. **Key Responsibilities:** - Manage Azure VNets, subnets, NSGs, gateways, storage, compute, firewalls, and VPNs. - Administer Windows Server, IIS, and SQL Server workloads; oversee DR and backup (Azure Site Recovery, snapshots). - Support and modernize .NET (Framework 4.8) and .NET Core applications on IIS. - Operate, monitor, and enhance Azure Logic Apps integrations. - Own release and deployment processes; build Azure DevOps pipelines for application and database deployments. - Rationalize Azure Resource Groups, decommission unused assets, and coordinate environment refreshes with data masking. - Implement monitoring (Datadog, Azure Monitor), incident response, root‑cause analysis, and run‑book creation. - Enforce security controls (firewalls, NSGs, identity, SAML) and contribute to ISO 27001/PCI/SOC2 compliance. - Drive continuous improvement to reduce toil, increase observability, and support migration to Kubernetes‑based platforms. **Required Skills:** - Deep experience with Microsoft Azure (networking, compute, storage, security). - Strong Windows Server, IIS, and SQL Server administration. - Proficiency in PowerShell, Azure CLI, and scripting for automation. - Hands‑on with Azure DevOps pipelines, MSBuild, and CI/CD tooling. - Knowledge of Azure Logic Apps, Azure Site Recovery, and backup strategies. - Familiarity with .NET Framework to .NET Core migration. - Experience with monitoring tools (Datadog, Azure Monitor) and incident management. - Understanding of network security (Fortinet, NSGs, VPNs) and compliance standards (ISO 27001, PCI, SOC2). - Excellent communication in English; ability to work in a distributed global team. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience). - Preferred certifications: Microsoft Certified: Azure Administrator Associate (AZ‑104), Azure Solutions Architect Expert (AZ‑303/304), or Azure DevOps Engineer Expert (AZ‑400).
Montreal, Canada
Hybrid
12-02-2026
Company background Company brand
Company Name
AppDirect
Job Title
Senior Software Developer
Job Description
**Job Title:** Senior Software Developer **Role Summary:** Develop and maintain enterprise-class software solutions for hardware lifecycle management, integration logistics, and API-driven systems using cloud-native technologies. **Expectations:** - B.S. in Computer Science or related field, 4+ years Java/Kotlin development experience. **Key Responsibilities:** - Develop/maintain microservices and integrations for logistical provisioning, shipping, and hardware lifecycle management. - Design/enhance REST and GraphQL APIs for enterprise clients using Java frameworks. - Implement unit tests (JUnit) and optimize database schemas (MySQL/PostgreSQL/MongoDB). - Collaborate with cross-functional teams and participate in Agile/Scrum processes. - Integrate messaging systems (Kafka/SQS/SNS) and cloud/containerization tools (Docker/Kubernetes). - Design scalable architectures for multi-tier applications and cloud-native solutions. **Required Skills:** - Java development (Spring Framework, Hibernate), Kotlin. - REST/GraphQL API design, Node.js, React. - Unit testing (JUnit), cloud platforms, Docker/Kubernetes. - Kafka/messaging systems, database optimization (OLTP/NoSQL). - Microservices architecture, Object-Oriented Design principles. - Scrum methodology, authentication (OAuth2/SAML/OIDC). - HIRS integration via platforms like Merge.dev. **Required Education & Certifications:** - Bachelor’s degree in Computer Science or engineering (M.S. preferred). - 4+ years Java/Kotlin development; 3+ years microservices/architecture. - Cloud/tooling familiarity (AWS/Azure, Docker, Kubernetes required). - Strong understanding of API security protocols (OAuth2/SAML/OIDC).
Montreal, Canada
Hybrid
Senior
19-02-2026