- Company Name
- Droisys
- Job Title
- ServiceNow Consultant (Only on W2)
- Job Description
-
**Job Title: ServiceNow Junior QA**
**Role Summary**: Execute functional, regression, and automated testing within the ServiceNow platform, ensuring quality delivery of ITSM, CMDB, ITOM, and ITAM modules.
**Expectations**: 2–3 years of QA experience on ServiceNow, strong knowledge of testing methodologies, and willingness to learn/implement ATF.
**Key Responsibilities**:
- Design, develop, and maintain test plans and scripts.
- Run manual and automated tests across core modules.
- Log defects, collaborate with developers, and verify fixes.
- Participate in sprint reviews and contribute to continuous improvement.
**Required Skills**:
- ServiceNow QA fundamentals.
- Familiarity with Automated Test Framework (ATF) or quick learning agility.
- Understanding of functional and regression test design.
- Basic scripting knowledge (JavaScript/CLI).
**Required Education & Certifications**:
- Bachelor’s in Computer Science, Information Systems or related field (preferred).
- ServiceNow Certified Implementation Specialist – QA (desirable).
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**Job Title: ServiceNow Junior Developer**
**Role Summary**: Build and customize ServiceNow applications for ITSM, CMDB, ITOM, and ITAM modules, contributing to functional enhancements and integrations.
**Expectations**: 2–3 years of development experience on ServiceNow with strong JavaScript proficiency.
**Key Responsibilities**:
- Develop client‑side and server‑side scripts, UI policies, and workflows.
- Participate in application design discussions and architecture reviews.
- Integrate ServiceNow with external systems via APIs.
- Perform unit testing and debug issues.
**Required Skills**:
- ServiceNow platform development (clay, UI, REST).
- JavaScript (ES5/ES6), Glide APIs, JSON, XML.
- Knowledge of CMDB hierarchy, data model, and ITAM processes.
- Basic understanding of ITSM best practices.
**Required Education & Certifications**:
- Bachelor’s in Computer Science or related field (preferred).
- ServiceNow Certified Application Developer (optional).
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**Job Title: ServiceNow Senior Developer**
**Role Summary**: Lead architecture, design, and complex development initiatives across ITSM, CMDB, ITOM, and ITAM modules, mentoring junior staff and ensuring solution quality.
**Expectations**: 8+ years of ServiceNow development, deep expertise in core modules, and proven leadership abilities.
**Key Responsibilities**:
- Own solution design, from requirements gathering to deployment.
- Develop and review custom applications, integrations, and data models.
- Mentor junior developers and conduct code reviews.
- Stay abreast of ServiceNow releases and recommend adoption.
**Required Skills**:
- Advanced knowledge of ServiceNow development (client/server, scripting, APIs).
- Enterprise‑level experience with CMDB, ITOM, ITAM, ITSM.
- Strong problem‑solving and architectural design skills.
- Excellent communication and stakeholder management.
**Required Education & Certifications**:
- Bachelor’s degree in Computer Science or equivalent.
- ServiceNow Certified Application Developer (bottom line).
- ServiceNow Certified Advanced Developer (beneficial).
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**Job Title: ServiceNow Senior Administrator**
**Role Summary**: Manage and configure ServiceNow environments, overseeing CMDB, ITOM, ITAM, and ITSM modules, including upgrades, integrations, and security administration.
**Expectations**: 8+ years of ServiceNow administration, deep module expertise, and proficiency in system maintenance.
**Key Responsibilities**:
- Configure and maintain ServiceNow instance and core modules.
- Perform upgrades, patch management, and integration deployments.
- Manage user, group, and security permissions.
- Lead data governance, CMDB health, and reporting initiatives.
**Required Skills**:
- Proficient in ServiceNow administration (configuration, scripting, data policy).
- Extensive experience in CMDB, ITOM, ITAM, ITSM.
- System upgrade, integration (SOAP/REST), and workflow design.
- Strong analytical and troubleshooting abilities.
**Required Education & Certifications**:
- Bachelor’s in Information Technology, Computer Science or related.
- ServiceNow Certified System Administrator (preferred).
- ServiceNow Certified ITSM Implementation Specialist (beneficial).