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Jobber

Jobber

www.jobber.com

2 Jobs

1,144 Employees

About the Company

Jobber is an award-winning software for small home service businesses.

Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale.

Jobber is used by 300,000 home service pros to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte

Listed Jobs

Company background Company brand
Company Name
Jobber
Job Title
Manager, Data Engineering - 14 Month Contract
Job Description
**Job Title** Manager, Data Engineering (14‑Month Contract) **Role Summary** Lead and grow a high‑performance data engineering team, design and scale scalable data infrastructure, and collaborate across engineering, analytics, and product. Own strategy, roadmap, and delivery of resilient, observable, and governed data systems while driving innovation with AI tools. **Expectations** - Deliver world‑class data pipelines and infrastructure. - Mentor, coach, and develop team members. - Drive hiring, onboarding, and performance management. - Ensure data quality, security, and compliance. - Participate in quarterly on‑call rotation and incident response. **Key Responsibilities** - Recruit, onboard, mentor, and conduct performance reviews for data engineers. - Define architectural standards, data storage, compute, and orchestration strategies. - Build, maintain, and optimize ETL/ELT pipelines and data workflows. - Implement monitoring, alerting, and incident response procedures. - Collaborate with analytics, product, and engineering teams to deliver data products and tooling. - Promote and integrate AI/automation to accelerate data processes. - Plan and prioritize quarterly roadmaps in partnership with the Technical Program Manager. **Required Skills** - Proven leadership in a data engineering environment. - Deep knowledge of data pipelines, ETL, data warehousing/lakehouse concepts. - Experience with orchestration tools (Airflow, Prefect, dbt, etc.). - Expertise in cloud data platforms (AWS, GCP, Azure) and modern data services (Snowflake, BigQuery, Redshift, Databricks). - Strong SQL and database performance tuning skills. - Familiarity with observability, monitoring, and incident management. - Understanding of data governance, security best practices, and compliance requirements (GDPR, SOC, etc.). - Ability to mentor and conduct effective one‑on‑one meetings. - Excellent communication and stakeholder collaboration skills. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, Data Engineering or related field, or equivalent professional experience. - 5+ years of data engineering experience, 2+ years in a managerial or leadership role. - Professional certifications such as Google Cloud Professional Data Engineer, AWS Certified Big Data – Specialty, or similar are desirable.
Edmonton, Canada
Hybrid
28-11-2025
Company background Company brand
Company Name
Jobber
Job Title
Customer Onboarding Specialist
Job Description
**Job title:** Customer Onboarding Specialist **Role Summary:** Facilitate the onboarding of small home‑service businesses onto the Jobber platform. Serve as a trusted advisor, ensuring clients understand and effectively use platform features to achieve operational success within the first 90 days. **Expectations:** - Achieve high customer satisfaction and onboarding completion rates. - Deliver a seamless, scalable onboarding experience across a portfolio of service‑provider clients. - Collaborate cross‑functionally with R&D, Engineering, Sales, and Customer Success to resolve technical and process gaps. - Utilize AI and analytics to provide proactive, data‑driven engagement insights. **Key Responsibilities:** - Manage a portfolio of service‑provider customers, guiding them through setup, configuration, and adoption of platform features. - Conduct needs‑analysis, recommend tailored solutions, and plan implementation roadmaps for each client. - Communicate product value, workflows, and best practices clearly via calls, emails, and workshops. - Escalate and resolve any technical or process issues, coordinating with internal teams. - Collect and analyze feedback, driving continuous improvement of onboarding processes and tooling. - Create and maintain documentation, training materials, and knowledge base content for clients and internal teams. - Track onboarding metrics, report performance to management, and identify improvement opportunities. - Champion a customer‑centric culture and promote empathy‑based decision making. **Required Skills:** - 2+ years of high‑touch customer service or SaaS onboarding experience in a fast‑paced environment. - Exceptional verbal and written communication; skilled in active listening and relationship building. - Proficiency with customer‑success and CRM tools (Salesforce, Chili Piper, Slack). - Strong problem‑solving ability; patience and reliability in managing client challenges. - Data‑driven mindset with ability to use analytics and AI insights for proactive engagement. - Ability to work autonomously, set priorities, and take initiative in a dynamic setting. **Required Education & Certifications:** - Bachelor’s degree in Business, Information Technology, or a related field preferred. - Certifications in customer success, SaaS onboarding, or project management (e.g., Certified Customer Success Manager) are a plus.
Edmonton, Canada
Hybrid
30-01-2026