- Company Name
- ObjectWare
- Job Title
- Administrateur ServiceNow
- Job Description
-
Job Title: ServiceNow Administrator
Role Summary
Responsible for the administration, configuration, and continuous enhancement of the ServiceNow ITSM platform. Supports operation of core modules (Incident, Change, Problem, Request, CMDB, Service Catalog) and drives process improvement aligned with ITIL best practices.
Expectations
Deliver reliable platform uptime, automate workflows, and partner with IT teams to optimize IT service delivery. Maintain high documentation standards and contribute to digital transformation initiatives.
Key Responsibilities
- Administer ServiceNow environment – manage incidents, requests, CMDB, catalog, reports, and data quality.
- Design, develop, and maintain workflows, scripts, catalog items, and forms using Flow Designer, Script Includes, and UI policies.
- Integrate ServiceNow with external systems (Active Directory, monitoring tools, telephony, SCCM, REST/APIs).
- Provide Level 2/3 support for ITSM/ITOM modules and troubleshoot platform issues.
- Guide end‑users and internal teams on best practices for module usage and process compliance.
- Participate in continuous improvement of ITIL processes (Incident, Change, Problem, Service Request).
- Produce and update technical and functional documentation, configuration management spreadsheets, and process maps.
- Collaborate on digital transformation projects and propose enhancements to existing workflows.
Required Skills
- Proven experience administering ServiceNow ITSM (and optionally ITOM).
- Proficiency in designing and maintaining workflows, service catalogs, and integrations.
- Strong scripting knowledge – JavaScript in ServiceNow; PowerShell or other scripting languages a plus.
- Solid understanding of ITIL v3/v4 concepts and process documentation.
- Ability to produce clear, technical documentation and communicate complex concepts to non‑technical stakeholders.
- Self‑driven, analytical mindset with a proactive improvement focus.
- Team‑player attitude and excellent customer‑service orientation.
Required Education & Certifications
- Minimum of a Bachelor’s degree (Bac+2 to Bac+5) in Computer Science, Information Systems, Networking, or related field.
- ServiceNow Certified System Administrator (CSA) preferred; additional ServiceNow ITIL or ITOM certifications valued.