Soho House & Co

About the Company

Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. We have since expanded to include Houses across Europe and North America, as well as restaurants, cinemas, spas, workspaces and hotels.

Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact. From the beginning, and throughout our 25-year history, our members have always been at the heart of everything we do

Listed Jobs

Company Name

Soho House & Co

Job Title

Marketing Manager, Soho Home - 12 Month Mat Cover

Job Description

**Job title** Marketing Manager – 12 Month Maternity Cover (Soho Home) **Role Summary** Deliver end‑to‑end multi‑channel marketing and brand communications for a modern homewares brand. Own the seasonal communications plan, create brand moments that drive acquisition and sales, and execute events and PR initiatives while ensuring consistent on‑brand messaging across all channels. **Expectations** - Successful execution of a full seasonal marketing calendar within budget and deadlines. - Consistent brand voice and high‑quality creative assets across digital, print, and in‑store touchpoints. - Effective collaboration with creative, editorial, production, e‑commerce, and retail partners. - Ability to lead a junior copywriter and manage cross‑functional teams with clear deliverables. **Key Responsibilities** - Develop and deliver seasonal communication plans and marketing programmes in partnership with the Marketing Director. - Define key messages, coordinate asset creation, and oversee production of collaterals for all marketing channels. - Plan and execute launches, studio openings, and events across UK, EU, and US; manage vendors and report on event impact. - Maintain and update the marketing calendar, aligning internal stakeholders on key dates and milestones. - Manage the briefing process for marketing initiatives and provide creative oversight. - Mentor and support the Junior Copywriter’s development. - Partner with PR and House Communications teams on press activities and studio launches. **Required Skills** - Minimum 5 years of retail marketing and communications experience. - Demonstrated creative and commercial thinking with strong project management skills. - Proficiency in managing multiple projects, critical paths, and stakeholder expectations. - Excellent written and verbal communication; ability to uphold brand tone across channels. - Basic knowledge of creative and production workflows. - Preferred experience or knowledge of the interiors market and event production. **Required Education & Certifications** - Bachelor’s degree in Marketing, Communications, Business, or related field. - Professional certifications in marketing, project management, or communications are an advantage but not mandatory.

London, United kingdom

On site

Mid level

07-10-2025

Company Name

Soho House & Co

Job Title

Front Desk Agent (Temporary) - Soho House Austin

Job Description

**Job Title** Front Desk Agent (Temporary) **Role Summary** Temporary 6‑month front desk role focused on guest and member reception, check‑in/out, concierge services, and payment handling. Works in a fast‑paced, service‑oriented environment, leveraging property knowledge to enhance guest experience and revenue. **Expectations** - Minimum 1 year experience in front desk, hospitality, or customer‑service role. - Ability to manage high‑volume phone lines and in‑person inquiries efficiently. - Comfortable with multi‑tasking, conflict resolution, and following written & verbal instructions. - Flexible schedule, including nights, weekends, and holidays. - Proficiency or quick learning with OpenTable, Salesforce, Google Sheets, Opera, and general digital portals. - Physical stamina: standing 8+ hours, lifting up to 40 lb, moving quickly between areas. **Key Responsibilities** - First point of contact: greet members, guests, and staff; deliver exceptional service. - Perform concierge duties: book transportation, tickets, restaurant, spa, and event reservations. - Respond to emails and digital portal inquiries; print & scan documents for guests. - Manage payment processing, send folios, handle billing disputes, refunds, and receipts; balance cash at shift end. - Maintain knowledge of property layout, amenities, rates, and availability; promote services that increase revenue. - Coordinate lost card procedures and secure handling of lost items. - Delegate valet, luggage, and bell assistance as needed. - Participate in daily shift briefings and maintain phone etiquette. **Required Skills** - Strong customer‑service orientation and hospitality mindset. - Multi‑tasking and high‑volume phone handling. - Detail‑oriented, articulate, and problem‑solving. - Excellent communication (written & verbal). - Proficient with hospitality software (OpenTable, Salesforce, Opera, Google Sheets). - Physical ability to lift 40 lb, stand, walk, bend, and move quickly. **Required Education & Certifications** - Minimum high‑school diploma or equivalent. - Any hospitality or customer‑service related certifications are a plus but not required.

Austin, United states

On site

20-11-2025