Zolon Tech Inc.

About the Company

Zolon Tech, Inc. (Zolon) provides Technology Services to federal and commercial customers with innovative solutions that meet the most demanding requirements, including digital transformation, agile application development, big data collection and analytics, everything as a service, mobile integration, and staffing and vendor management. With deep experience in the federal and commercial markets, Zolon is unique in its ability to integrate best practices and implement proven solutions that consistently beat deadlines, come in below cost expectations, and exceed mission requirements.

As we grow, Zolon continues to maintain the mindset, hunger, and culture of a small company. Our leadership still plays an active role in every project. Our subject matter experts realize they only remain experts by continuing to push the boundaries. Together, we are keenly aware that success comes through teamwork and that our clients are the most important members of our team. We have streamlined our processes and eliminated bureaucracy so we can respond quickly, easily integrate new technologies and maintain lasting partnerships.

When you consider our experience, our people, our processes, the quality of our solutions, and the deep respect we have for our missions, you will find that there are many benefits to working with Zolon.

Listed Jobs

Company Name

Zolon Tech Inc.

Job Title

Service Desk with ServiceNow

Job Description

**Job Title:** Service Desk Analyst – ServiceNow **Role Summary:** Advanced‑level IT service desk professional responsible for managing incident and problem tickets, prioritizing work based on business impact, and providing expert technical support and account management using ServiceNow. Acts as a liaison between IT operations, security, and business users to ensure effective data protection and service delivery. **Expectations:** - Deliver high‑quality, timely resolution of service desk tickets. - Accurately assess and prioritize incidents and problems according to business impact. - Communicate technical concepts clearly to non‑technical stakeholders. - Uphold data protection and security standards in all service activities. - Maintain up‑to‑date knowledge of ServiceNow and IT service management best practices. **Key Responsibilities:** - Receive, log, and triage incident and problem tickets in ServiceNow. - Perform root‑cause analysis, implement workarounds, and drive ticket closure. - Prioritize work queues based on impact and urgency, escalating as needed. - Manage user account lifecycle tasks (creation, modification, deactivation). - Collaborate with Operations and Security teams to enforce data protection policies. - Produce clear documentation and status updates for ticket owners and management. - Identify and recommend process improvements for service desk efficiency. **Required Skills:** - Strong proficiency with ServiceNow (ticketing, workflow, reporting). - Solid understanding of ITIL incident and problem management processes. - Technical troubleshooting across Windows, macOS, networking, and common business applications. - Excellent written and verbal communication skills. - Ability to assess business impact and prioritize accordingly. - Knowledge of data protection, privacy, and information security principles. **Required Education & Certifications:** - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). - ITIL Foundation certification (or higher). - ServiceNow System Administrator certification (preferred). - Relevant security or data protection certifications (e.g., CISSP, CISM) are a plus.

Raleigh, United states

On site

11-09-2025

Company Name

Zolon Tech Inc.

Job Title

Senior Business Analyst

Job Description

**Job Title:** Senior Business Analyst **Role Summary:** Supports AI-driven automation and digital transformation by developing structured knowledge articles and collaborating across business and technical teams to optimize AI training and process automation. **Expectations:** Detail-oriented, strategic thinker with AI/automation focus. Strong cross-functional communication and analytical skills. **Key Responsibilities:** - Develop and structure knowledge articles for AI consumption by analyzing processes and collaborating with SMEs. - Translate operational workflows into standardized content aligned with AI metadata and formatting requirements. - Partner with AI/automation teams to identify knowledge gaps and validate content accuracy in testing environments. - Facilitate workshops to capture tribal knowledge and bridge business-technical team alignment on knowledge strategies. - Implement governance practices for version control, audit trails, and quality assurance of knowledge assets. **Required Skills:** - AI technologies, automation platforms (e.g., RPA), and knowledge base experience. - Expertise in technical writing, business process analysis, and documentation. - Proficiency in tools like MS Copilot, SharePoint, ServiceNow Knowledge Management, or similar platforms. - Strong analytical, communication, and problem-solving capabilities. **Required Education & Certifications:** - Bachelor’s degree in Business Administration, Information Systems, or related field. - 3+ years of experience in business analysis, technical writing, or knowledge management.

Oakland, United states

Hybrid

Senior

26-09-2025

Company Name

Zolon Tech Inc.

Job Title

Python Developer

Job Description

**Job Title:** Python Developer **Role Summary:** Develop and maintain Python and Java applications for financial services, ensuring high-quality code through rigorous testing and collaborative development practices. **Expectations:** - Deliver reliable software solutions in a fast‑paced, team‑oriented environment. - Uphold coding standards, testing best practices, and thorough documentation. - Communicate effectively with cross‑functional stakeholders. - Adapt to contract‑to‑contract (C2C) employment arrangements. **Key Responsibilities:** - Design, code, test, and support Python and Java applications in a financial domain. - Create and execute unit and integration tests using appropriate frameworks. - Participate in code reviews, providing constructive feedback. - Document code changes, development processes, and technical specifications. - Collaborate with product, QA, and operations teams to optimize solutions. - Follow software development lifecycle (SDLC) and testing methodologies. **Required Skills:** - Proven experience in Python development. - Strong Java programming background. - Proficiency with testing frameworks (e.g., pytest, JUnit) and test automation. - Familiarity with financial services systems or related domain knowledge. - Excellent problem‑solving and analytical abilities. - Strong written and verbal communication skills. - Ability to work effectively in collaborative, agile teams. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience). - Relevant certifications (e.g., Oracle Certified Professional Java SE, Python Institute certifications) are a plus but not mandatory.

Mclean, United states

On site

02-10-2025

Company Name

Zolon Tech Inc.

Job Title

Tanium Administrator

Job Description

United states

Remote

Senior

10-10-2025