Navigant Credit Union

About the Company

Based in Smithfield, R.I., Navigant Credit Union is the longest-operating member-owned credit union in Rhode Island. Since its founding in 1915, Navigant Credit Union has been dedicated to providing its members with unparalleled financial products and services while working every day to improve the financial well-being of the families, businesses, and communities it serves across Rhode Island. With more than $3.9 billion in assets, more than 155,000 members and 26 physical branch locations, Navigant Credit Union is the oldest and largest credit union in Rhode Island and among the state's strongest and most trusted financial institutions. Earning a five-star rating in two consecutive years, Navigant Credit Union is recognized by Newsweek as one of America's Best Credit Unions. Navigant Credit Union is consistently ranked Rhode Island's top credit union by Forbes; among Rhode Island's Best Places to Work by Providence Business News and as a top mortgage lender by the Providence Journal. Navigant Credit Union is federally insured by the NCUA.

Listed Jobs

Company Name

Navigant Credit Union

Job Title

Intern - IT Service Desk

Job Description

Job title: Intern – IT Service Desk Role Summary: A 6‑ to 12‑month internship providing front‑line technical support, hardware and software installations, and basic security incident response within an enterprise IT environment. Expectations: - Gain practical experience with IT service desk operations and best practices. - Act as the first contact for end‑user issues and learn to manage support tickets within SLA limits. - Develop documentation for recurring problems and assist with projects that support organizational IT goals. Key Responsibilities: - Deliver customer‑focused technical assistance to office and branch staff. - Log, track, and manage support calls in the internal ticketing system. - Troubleshoot, prioritize, and, when necessary, escalates issues while monitoring SLA compliance. - Identify trends in support requests and create knowledge‑base articles to reduce repeat incidents. - Assist with new PC and office hardware installations, setup, and imaging. - Install and test operational applications, updates, and operating system upgrades. - Respond to security alerts, collaborate with security operations, and ensure timely patching of endpoints. - Contribute to special projects that enhance IT services and efficiency. Required Skills: - Strong interest in technology and customer service. - Basic knowledge of networking concepts. - Familiarity with Windows operating systems, Office 365, and imaging tools. - Analytical thinking and problem‑solving abilities. - Excellent written and verbal communication. - Ability to work effectively in a team and adapt to changing priorities. Required Education & Certifications: - Pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field. - No mandatory certifications required.

Smithfield, United states

On site

Fresher

25-11-2025