- Company Name
- Natsoft
- Job Title
- Salesforce Developer
- Job Description
-
**Job Title:** Salesforce Developer
**Role Summary:**
Responsible for designing, developing, and maintaining Salesforce solutions with a focus on Service Cloud Voice integration. Utilizes Apex, Lightning Web Components, Visualforce, and declarative tools to deliver scalable, secure, and compliant applications that support call center operations and telephony integration.
**Expectations:**
- 4–8 years of professional Salesforce development experience.
- Proven expertise in Service Cloud Voice, Amazon Connect, or CTI integration.
- Ability to work remotely and collaborate effectively with stakeholders and teams across time zones.
**Key Responsibilities:**
- Design, code, and deploy custom Apex classes, triggers, and Lightning Web Components.
- Configure and manage Service Cloud Voice, Omni‑Channel, call routing, IVR flows, call recording, and real‑time transcription.
- Develop automation using Flows, Process Builder, and Workflow rules.
- Implement REST/SOAP API integrations and data synchronization.
- Perform unit testing, CI/CD deployments, UAT support, and production issue resolution.
- Maintain environment hygiene and produce technical documentation.
- Ensure adherence to Salesforce best practices, security standards, and compliance policies.
**Required Skills:**
- Apex, SOQL/SOSL, Lightning Web Components, Visualforce development.
- Service Cloud Voice, Amazon Connect, CTI integrations, Omni‑Channel configuration.
- Declarative configuration: Flows, Process Builder, Workflows, and Triggers.
- REST and SOAP API integration experience.
- Strong debugging, analytical, and communication skills.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- Salesforce certifications: Platform Developer I, Service Cloud Consultant, or Salesforce Administrator (preferred).