- Company Name
- Apptoza Inc.
- Job Title
- Salesforce Solution Architect
- Job Description
-
**Job Title:** Salesforce Solution Architect
**Role Summary:** Design and implement enterprise-scale Salesforce solutions with expertise in Field Service Lightning (FSL), integrating multi-cloud environments, optimizing workflows, and ensuring compliance. Provide technical leadership for full-lifecycle Salesforce projects.
**Expectations:**
- 7+ years of Salesforce ecosystem experience, including FSL implementation.
- Proven ability to translate business requirements into scalable technical architectures.
- Strong leadership in guiding development teams and stakeholders.
**Key Responsibilities:**
- Define end-to-end Salesforce architectures for Field Service, Service Cloud, and integrated systems.
- Design data models, security frameworks, and integration patterns (REST/SOAP, Platform Events).
- Configure FSL features (Dispatcher Console, Appointment Booking, AI-driven scheduling).
- Develop mobile workflows, asset lifecycle models, and Velocity templates for technicians.
- Lead API strategy and integrations with ERP, IoT, GIS, and customer portals.
- Own DevOps practices (CI/CD, environment strategy) and enforce code/design standards.
- Implement security controls (Role/Permission Sets, Field-Level Security, Shield Platform).
- Partner with stakeholders to define roadmaps, KPIs, and non-functional requirements.
**Required Skills:**
- Salesforce Platform: Apex, Lightning Web Components (LWC), Flows, Declarative automation.
- Integration expertise: REST/SOAP, API design, Change Data Capture (CDC).
- Field Service Lightning (FSL): Configuration, optimization, mobile workflows.
- Technical leadership: Code reviews, developer mentoring, release management.
- Data modeling, security architecture, and compliance (data residency, PII, audits).
**Required Education & Certifications:**
- Bachelor’s degree in computer science, information systems, or related field.
- Salesforce certifications (Application Architect, System Architect, FSL Consultant) preferred.