- Company Name
- OVHcloud
- Job Title
- Technicien de maintenance informatique en datacentre H/F/N
- Job Description
-
**Job Title:** Data Center IT Maintenance Technician (M/F/N)
**Role Summary:**
Perform installation, preventive and corrective maintenance of hardware across four data centers, ensure 24/7 service continuity, monitor server health, and support internal and client‑facing applications. Work within a rotating 3‑shift schedule as part of a collaborative technical team.
**Expectations:**
- **First 6 months:** Independently respond to monitoring alerts and client tickets; operate monitoring, ticketing, and collaboration tools; execute routine hardware preventive maintenance.
- **By 12 months:** Optimize servers by replacing obsolete components; assess and prioritize incidents; perform first‑level infrastructure upkeep (network, power, cooling, security); contribute to cross‑functional projects and continuous‑improvement initiatives.
**Key Responsibilities:**
- Install, configure, and maintain servers, storage, and networking equipment in the data center.
- Monitor server performance, analyze alerts, and resolve incidents according to defined processes.
- Execute scheduled preventive maintenance and hardware upgrades.
- Participate in 24 × 7 shift coverage (3 × 8 h) to guarantee uninterrupted service.
- Evaluate incident severity, prioritize tickets, and coordinate resolution with senior technicians.
- Perform first‑level checks on data‑center infrastructure (power, cooling, physical security).
- Document actions in ServiceNow, Jira, Confluence, and related systems.
- Support cross‑team projects (mentoring, product launches, process improvements).
- Contribute to quality‑management compliance and continuous‑improvement activities.
**Required Skills:**
- Strong knowledge of server hardware, storage, and networking components.
- Proficiency with monitoring platforms, ServiceNow, Jira, Confluence, Webex, and related communication tools.
- Ability to diagnose, troubleshoot, and resolve hardware and infrastructure incidents.
- Experience working in a 24/7 shift environment and following standard operating procedures.
- Good written and verbal communication in English (French optional).
- Team‑oriented mindset with the ability to work autonomously.
**Required Education & Certifications:**
- Technical diploma or degree in Computer Science, Information Technology, Electronics, or related field.
- Preferred certifications: CompTIA A+, Server+; Cisco CCNA or equivalent; ITIL Foundation.
- Valid work authorization for the location of the data center.