VoltaBack

1 Job

4 Employees

About the Company

La recharge la plus confortable et la plus économique est celle à domicile, mais lorsque vous avez un véhicule d’entreprise, comment vous faites vous rembourser votre électricité par votre entreprise ? VoltaBack vient révolutionner la recharge à domicile avec une solution pure software: on se connecte au véhicule, on récupère une facture d’électricité, et on calcule le coût exact de chaque charge, pour vous faire rembourser par votre employeur.

Listed Jobs

Company Name: VoltaBack
Job Title: Customer Success Manager
Job Description: **Job Title:** Customer Success Manager **Role Summary:** Lead end‑to‑end customer success for a B2B SaaS solution that powers EV fleet electrification. Drive onboarding, large‑scale deployment, client retention, and continuous product improvement while ensuring MRR stability, churn mitigation, and high NPS. Operate across Sales, Engineering, and Product to deliver a flawless customer experience and scalable processes. **Expectations:** - **3 months:** Convert 95% of PoCs into signed contracts and document 80% of incoming bugs. - **6 months:** Reduce time from contract sign to deployment to an average of 15 days; activate 90% of eligible users. - **9 months:** Maintain churn near 0%; achieve NPS > 40. ‑ Scale role toward strategic CS/Operations leadership and potential European team management as the company grows. **Key Responsibilities:** 1. **Onboarding & Deployment** - Lead PoC execution, validate product value, and close contracts. - Orchestrate mass deployment post‑signature for smooth scale. - Train fleet managers and end users for 100% adoption. 2. **Run & Support** - Qualify and diagnose client requests, identifying root causes (vehicle data, charging sessions, reimbursement calculations). - Act as liaison between clients and engineering to resolve bugs, maintaining proactive communication. - Turn friction into solutions with a customer‑centric, problem‑solving approach. 3. **Continuous Improvement & Product Impact** - Capture structured feedback to influence roadmap and feature prioritization. - Identify upsell opportunities, lead expansion discussions with sales. - Propose and implement process automation and UX enhancements to increase efficiency and satisfaction. **Required Skills:** - 2+ years in Customer Success, Operations, Account Management, or similar in a B2B SaaS environment. - Proven ability to manage a portfolio of enterprise accounts and deliver measurable process improvements. - Strong analytical skills to interpret data (vehicle, usage, financial) and drive decisions. - Product‑savvy mindset with technical agility; comfortable translating client needs into product enhancements. - Excellent verbal and written communication in French and English; adept at managing urgency with composure. - Self‑sufficient, strategic thinker who can operate autonomously while collaborating with founders on high‑level decisions. **Required Education & Certifications:** - Minimum of a Master’s degree (Bac +5) from university, engineering, or business school, or equivalent entrepreneurial experience. - Relevant certifications (e.g., CSM, PMP, or similar) are a plus, but not mandatory. ---

Paris, France

Hybrid

29-01-2026

Company Name: VoltaBack
Job Title: Business Development Representative (BDR) - Stage/Alternance
Job Description: **Job Title** Business Development Representative (BDR) – Internship/Apprenticeship **Role Summary** Responsible for identifying, qualifying, and securing meetings with high‑potential B2B accounts for the sales team of a B2B SaaS startup focused on electric fleet electrification. Acts as the first contact point between the company and prospects, driving outbound outreach to generate qualified appointments for closers. **Expectations** - Deliver a steady pipeline of qualified meetings to meet sales targets. - Work collaboratively with founders to refine outbound campaigns and scale strategy across Europe. - Maintain and enrich CRM data and prospecting scripts continuously. **Key Responsibilities** - Identify and segment target accounts (enterprise, mid‑market, SMEs). - Prospect via phone, email, LinkedIn, and other channels to create new opportunities. - Schedule and confirm qualified appointments for the closing team. - Qualify prospects using frameworks such as MEDDIC. - Update and enrich HubSpot CRM with accurate prospect information. - Collaborate with the co‑founder on outbound campaign optimization and European scaling. - Contribute to ongoing improvement of prospecting scripts and engagement sequences. **Required Skills** - Proven B2B prospecting experience or strong commercial drive. - Excellent written and verbal communication in French and English. - Comfortable with outbound tools (phone, email, LinkedIn). - Familiarity with MEDDIC or similar qualification frameworks. - CRM proficiency, preferably HubSpot. - Self‑motivated hunter mentality with strong organization and persistence. **Required Education & Certifications** - Current enrollment or recent graduate from a business school (e.g., HEC, ESSEC, EM Lyon, ESCP, EDHEC, NEOMA, SKEMA). - No specific certifications required beyond educational background.