Aquanow

www.aquanow.com

2 Jobs

129 Employees

About the Company

Aquanow is a leading infrastructure provider that enables institutional and enterprise use-cases for digital assets. Each month, billions of dollar value pass through our platform enabling a broad range of financial services for our clients. We serve an international customer base that includes the world's fastest-growing financial institutions, internet platforms, and progressive businesses. Aquanow is privately funded, and guided by experienced financial executives and professional traders. Aquanow ME FZE is regulated by VARA under license number VL/24/01/001.

Listed Jobs

Company Name: Aquanow
Job Title: Senior Technical Business Analyst
Job Description: Senior Technical Business Analyst Role Summary: Translate complex business and regulatory requirements into scalable CRM, onboarding, and compliance system specifications. Collaborate with engineering, product, and compliance teams to ensure systems align with global operational and regulatory standards. Expectations: Drive end-to-end design and integration of enterprise workflows, ensure compliance with jurisdiction-specific regulations, and maintain system quality through rigorous validation and documentation. Key Responsibilities: - Capture functional and non-functional requirements for CRM, onboarding, and compliance systems. - Design data models, entity relationships, and access controls aligned with business needs. - Define canonical data schemas and integration specifications (REST APIs, ETL). - Develop onboarding workflows reflecting KYC/KYB, AML, sanctions screening, and regulatory rules. - Author user stories, acceptance criteria, and test cases; facilitate sprint planning and UAT. - Lead requirements traceability, impact analysis, and change control for system updates. - Coordinate with legal, compliance, and risk teams to translate regulations into implementation-ready specs. - Support QA, remediation, and post-release troubleshooting. - Maintain solution documentation (diagrams, data dictionaries, runbooks) and train stakeholders. - Work in agile teams with cross-functional stakeholders to deliver scalable solutions. Required Skills: - Data modeling (relational schema, ERDs, normalization). - API design/validating (REST, ETL, CDC). - CRM system integration and workflow design. - Compliance processes (KYC/KYB, AML, ID verification). - Role-based access control (RBAC) and entitlement modeling. - SQL for data validation and analysis. - Agile methodology experience. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Systems, Finance, or related field. - 5+ years in technical business analysis within fintech, banking, or financial services. - Proven CRM solution design and enterprise system integration experience.

Company Name: Aquanow
Job Title: Client Services Analyst
Job Description: Job Title: Client Services Analyst Role Summary: First‑line support for institutional clients in digital asset trading, responsible for handling inquiries, troubleshooting, settlement management, reporting, and process improvement within a fast‑paced fintech environment. Expectations: Deliver timely, professional client service; maintain accurate incident tickets; manage end‑to‑end client requests; support on‑chain and banking settlements; produce internal and client reports; collaborate across time zones; participate in ad‑hoc projects; uphold data accuracy and compliance. Key Responsibilities: - Serve as primary contact for institutional client inquiries via chat/email. - Respond to queries promptly, providing product information, troubleshooting, and resolution. - Log and route client requests using the internal ticketing system; ensure escalation as needed. - Manage settlement processes, including on‑chain and banking payments, ensuring accuracy and timeliness. - Prepare and deliver internal and client‑facing reports. - Maintain and update documentation and knowledge base. - Collaborate with global teammates to support 24/7 desk coverage. - Execute ad‑hoc projects and tasks to improve client service and operational efficiency. Required Skills: - Excellent written and verbal communication with a client‑first mindset. - Strong analytical and problem‑solving abilities. - High attention to detail and comfort with numbers. - Proficiency in Microsoft Office, especially Excel; VBA or basic programming skills are a plus. - Ability to prioritize, multitask, and self‑manage in a dynamic environment. - Positive attitude, eagerness to learn, and teamwork capability. - Interest in financial, fintech, or digital asset domains. Required Education & Certifications: - Bachelor’s degree in Business, Finance, Economics, Accounting, or related field (preferred). - 1–3+ years of experience in finance, asset management, banking, or related client service roles.