- Company Name
- Save the Children Colombia
- Job Title
- Head, Global Shared Services for CRM Project
- Job Description
-
**Job Title:** Head, Global Shared Services for CRM Project
**Role Summary:**
Leads the design, feasibility assessment, deployment, and adoption of a Global CRM system and associated shared services across multiple fundraising markets. Owns project governance, senior stakeholder engagement, budgeting, and change management to ensure timely, cost‑effective delivery and sustainable operational models.
**Expactations:**
- Develop and execute a clear strategy and roadmap for the Global CRM initiative.
- Deliver feasibility studies, define future‑state operating models, and manage rollout of deployments and quick‑win solutions.
- Ensure robust governance, risk mitigation, and reporting to senior leadership.
- Coach and hold the project team accountable for results while managing a minimum of four direct reports.
- Maintain up to 10% international travel and work flexibly across time zones.
**Key Responsibilities:**
- Provide overall project leadership and direct/indirect management of the project team.
- Establish and manage governance structures and senior stakeholder engagement forums.
- Align project planning and reporting with standard Project and Change Management methodologies.
- Define, monitor, and report on project budget, ensuring compliance and timely escalation of issues.
- Conduct current‑state analysis and develop detailed future‑state operating models, covering people, processes, data, and technology impacts.
- Identify, own, and resolve project dependencies across initiatives and functions.
- Proactively identify and resolve risks and issues, reporting outcomes to governance bodies.
- Oversee deployment planning, execution, and adoption monitoring across member countries.
- Mentor and develop team members, fostering accountability and high performance.
**Required Skills:**
- Proven senior‑level project leadership on large‑scale CRM implementations (preferably fundraising).
- Strong governance, stakeholder management, and communication skills with senior executives.
- Expertise in project budgeting, financial tracking, and cost‑benefit analysis.
- Deep understanding of change management, future‑state design, and adoption strategies.
- Ability to manage complex dependencies and cross‑functional teams.
- Excellent problem‑solving, analytical, and decision‑making abilities.
- Fluency in English (written and spoken); additional languages a plus.
- Willingness to travel internationally up to 10%.
**Required Education & Certifications:**
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field (required).
- Master’s degree or MBA preferred.
- Project Management Professional (PMP), PRINCE2, or equivalent certification preferred.
- Relevant CRM platform certification (e.g., Salesforce, Microsoft Dynamics) advantageous.