BoomerangFX

www.boomerangfx.com

7 Jobs

92 Employees

About the Company

BoomerangFX is a global, AI-powered SaaS platform that delivers a fully integrated digital ecosystem for specialty healthcare practices. As the first company of its kind to combine clinic management, lead generation, digital marketing automation, and e-learning into a seamless SaaS solution, BoomerangFX empowers over 10,000 private clinic owners across five continents--including North America, Europe, Australia, Latin America, and EMEA. The platform is purpose-built for providers in dermatology, cosmetic surgery, dentistry, optometry, medspa, wellness, women's health, weight loss, and hair restoration. Its enterprise-grade solution suite includes electronic medical records (EMR), AI-powered workflow automation, telehealth, integrated payments, e-scripting, CRM-driven marketing, and proprietary e-learning tools--all unified within a single cloud-based system. BoomerangFX has been recognized as one of the fastest-growing technology companies in North America, ranking #23 on Deloitte's 2024 Technology Fast 500 and #6 in Canada. The company has also been named Gartner's "Disruptor of the Year" and is certified as a Great Place to Work--underscoring its culture of innovation, excellence, and high performance. BoomerangFX operates globally through operations in Canada, USA, Australia, and United Kingdom, with newly expanded markets in the Philippines and Puerto Rico--advancing its mission to digitally transform private-pay healthcare across both emerging and established markets.

Listed Jobs

Company Name: BoomerangFX
Job Title: Senior Manager of Customer Success – SaaS
Job Description: **Job Title** Senior Manager of Customer Success – SaaS **Role Summary** Lead and scale the customer success function for a high‑growth SaaS practice‑management platform. Manage a team of 10+ CS professionals, oversee on‑boarding, data migration, and adoption initiatives to drive client satisfaction, retention, and revenue growth. **Expectations** - Deliver measurable improvements in net retention, customer health scores, and on‑boarding efficiency. - Achieve high adoption rates and low churn through structured playbooks and proactive engagement. - Maintain a scalable, repeatable CS operating model that informs product and operations teams. **Key Responsibilities** - Coach, mentor, and evaluate a high‑performing CS team; set clear goals and accountability metrics. - Lead end‑to‑end data migration reviews, ensuring accuracy and smooth transition from legacy systems. - Own client lifecycle: structured onboarding, training, ongoing success management, and renewal planning. - Collaborate cross‑functionally with Product, Engineering, and Operations to resolve technical issues and improve the platform. - Implement and refine scalable processes, SOPs, playbooks, and quality benchmarks. - Use ChurnZero (or equivalent) to monitor engagement, health scores, and success metrics; act on insights. - Analyze client feedback, surface trends, and drive continuous improvement. - Serve as escalation point for complex issues, coordinating resolution with internal stakeholders. - Report on customer success KPIs, provide actionable recommendations to leadership. **Required Skills** - 5+ years in Customer Success, SaaS implementation, or client onboarding; prior experience managing 10+ CS professionals. - Proven track record of driving adoption, retention, and satisfaction in a SaaS environment. - Deep knowledge of customer success platforms (ChurnZero, Gainsight, etc.) and CRM tools. - Strong leadership, communication, and relationship‑management abilities. - Project management proficiency with ability to oversee multiple simultaneous engagements. - Ability to develop and enforce processes, SOPs, and quality standards. - Collaborative mindset to work across Product, Engineering, and Operations. **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, or related field. - Relevant certifications (e.g., Certified Customer Success Manager, ChurnZero, Gainsight) are preferred but not mandatory.

Company Name: BoomerangFX
Job Title: Director of Business Development - Sales
Job Description: **Job Title:** Director of Business Development – Sales **Role Summary:** Lead the development and execution of growth strategy for a fast‑growing healthcare SaaS company, driving revenue expansion across Canada and the U.S. private aesthetic sector. Manage a geographically dispersed sales and marketing team, collaborate cross‑functionally, and represent the organization at industry events. **Expectations:** - Deliver measurable revenue growth and market share expansion. - Scale a high‑performance sales organization in a startup environment. - Maintain strategic client relationships and lead high‑value negotiations. - Align sales strategy with product, marketing, and customer success goals. **Key Responsibilities:** 1. Develop and implement a comprehensive sales strategy aligned with corporate growth objectives. 2. Lead, mentor, and coach sales and marketing teams across multiple locations, including remote BDRs. 3. Act as a player‑coach, engaging in direct selling while fostering accountability. 4. Identify and pursue new market opportunities, conduct competitive and customer analysis. 5. Build and sustain relationships with key enterprise clients. 6. Partner with product, marketing, and customer success to ensure cohesive go‑to‑market initiatives. 7. Define, track, and report KPIs; use data to refine strategy and drive decision‑making. 8. Represent the company at industry conferences, events, and networking opportunities. **Required Skills:** - 10+ years of senior sales leadership experience in high‑growth tech or startup environments. - Proven track record of scaling sales operations and achieving revenue targets. - Strong strategic thinking, analytical, and data‑driven decision-making. - Excellent communication, negotiation, and stakeholder management. - Ability to lead and inspire geographically dispersed, diverse teams. - Player‑coach mindset with hands‑on sales involvement. **Required Education & Certifications:** - Bachelor’s degree in business, marketing, or related field. - MBA or advanced degree preferred (not mandatory). ---

Company Name: BoomerangFX
Job Title: Director – Engineering & Technology
Job Description: Job Title: Director – Engineering & Technology Role Summary: Lead the technology organization for a high‑growth healthcare SaaS company, driving architecture, product delivery, and team growth while partnering with executive leadership to execute a technology roadmap that supports AI, automation, and cloud‑native innovations. Expectations: - Deliver scalable, secure, and high‑performance cloud solutions that align with business strategy. - Build and mentor a high‑performing engineering team, fostering a culture of accountability and continuous improvement. - Quantify success through KPIs, ensuring on‑time, on‑budget delivery while maintaining quality standards. Key Responsibilities: - Partner with executive leadership to define and execute the technology roadmap and translate business objectives into technical strategies. - Oversee architecture, system design, implementation, and AI/ML integration across multiple projects, ensuring scalability, security, reliability, and performance. - Ensure code quality, technical documentation, and adherence to best practices (Agile, DevOps, CI/CD) across engineering teams. - Collaborate with Product Management to align technology deliverables with product goals, manage project progress, resource allocation, and cross‑functional dependencies. - Build, mentor, and inspire a high‑performing engineering, architecture, and project leadership team, identifying skill gaps and creating development paths. - Establish and monitor KPIs for technology delivery, reliability, and performance; optimize development workflows, tools, and processes for efficiency. - Manage vendor relationships and technology budgets as needed, ensuring cost‑effective technology solutions. Required Skills: - Advanced knowledge of modern software development practices (Agile, DevOps, CI/CD), cloud infrastructure (Microsoft Azure), and AI/ML pipelines. - Proven hands‑on experience with .NET, SQL, and Azure for building and scaling cloud‑based applications. - Strong background in leading AI, automation, or SaaS‑focused development teams. - Excellent communication, stakeholder management, and cross‑functional collaboration skills. - Ability to balance technical excellence with business priorities and make informed trade‑offs. Required Education & Certifications: - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent professional experience). - 8+ years of progressive leadership experience in software engineering and technology leadership, with demonstrated success in scaling technical teams in fast‑paced environments.

Company Name: BoomerangFX
Job Title: Senior Manager of Operations
Job Description: **Job Title** Senior Manager of Operations **Role Summary** Lead day‑to‑day operational functions and manage major cross‑functional projects, driving continuous improvement and strategic execution to support high‑growth objectives. **Expactations** - Deliver operational excellence within set timelines and budget constraints. - Align departmental activities with executive strategic goals. - Foster a high‑performance culture of accountability and continuous learning. **Key Responsibilities** - Oversee day‑to‑day operations across functional areas; implement process improvements. - Plan, execute, and close large projects, defining scope, resource allocation, timelines, and budgets. - Partner with executive leadership to develop and update operational strategy and growth plans. - Build, mentor, and lead cross‑functional teams, ensuring clear goals, skill development, and resource availability. - Develop and maintain KPI dashboards to track productivity, project status, and quality metrics. - Identify inefficiencies and lead initiatives for process optimization. - Assist in preparing and managing departmental budgets, ensuring cost efficiencies. **Required Skills** - Strong leadership and team‑building abilities. - Excellent communication, negotiation, and stakeholder‑management skills. - Advanced problem‑solving and analytical thinking. - Proficiency with Excel and project‑management software (e.g., MS Project, Asana, Jira). - Knowledge of data‑driven operational tools and industry best practices. **Required Education & Certifications** - Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred). - PMP certification is an asset.

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