- Company Name
- Sanderson Recruitment Plc
- Job Title
- Head of Product - Platform - Digital Channels - FS
- Job Description
-
**Job title**
Head of Product – Platform – Digital Channels – FS
**Role Summary**
Strategic product leader responsible for the vision, roadmap, and delivery of a large‑scale customer‑facing digital platform serving millions of users. Leads a team of five senior product owners and collaborates across engineering, design, data, and commercial functions to deliver a world‑class digital experience that aligns with business goals and regulatory requirements.
**Expectations**
* Own end‑to‑end product lifecycle from strategy through delivery.
* Deliver measurable business outcomes through OKRs and KPI dashboards.
* Champion agile practices and operational excellence.
* Drive continuous improvement, risk mitigation, and stakeholder alignment.
**Key Responsibilities**
- Define and communicate product vision, strategy, and roadmap for the core platform across digital channels.
- Lead, mentor, and develop a squad of five senior product owners, fostering accountability and collaboration.
- Partner with Data & Analytics, Security Engineering, Operations, and senior business stakeholders to prioritize initiatives and deliver value.
- Translate high‑level business objectives into actionable product OKRs, backlog items, sprint plans, and capacity plans.
- Oversee end‑to‑end delivery, ensuring compliance with regulatory, security, and commercial requirements.
- Identify and mitigate delivery risks, coordinating cross‑functional communication.
- Use data‑driven insights to optimize customer journeys, improve retention, and spot innovation opportunities.
- Promote accessibility, compliance, and security throughout the product lifecycle.
- Incorporate UX optimisation and customer engagement strategies into product changes.
**Required Skills**
- Proven experience leading digital product teams on large, customer‑facing platforms, ideally in financial services, insurance, or regulated environments.
- Successful track record managing multiple senior product owners or product squads.
- Deep knowledge of agile product management, stakeholder engagement, and digital transformation.
- Strong operational leadership: strategic vision coupled with hands‑on delivery.
- Excellent communication, influencing, and relationship‑building abilities.
- Data‑driven mindset focused on measurable business impact.
- Familiarity with enterprise architecture concepts (APIs, customer identity systems, microservices) is a plus.
- Understanding of UX optimisation and customer engagement strategies is desirable.
**Required Education & Certifications**
- Bachelor’s degree in Business, Engineering, Computer Science, or related field.
- Relevant product or project management certifications (e.g., Certified Scrum Product Owner, PMI‑ACP) preferred.