Social Work England

About the Company

Every day, social workers support millions of people to improve their chances in life. Social Work England is a specialist body taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate - to protect the public, enable positive change and ultimately improve people's lives.

Listed Jobs

Company Name

Social Work England

Job Title

Triage and Investigations Officer

Job Description

Job title: Triage and Investigations Officer Role Summary: Administrative support for fitness‑to‑practice investigators, managing case correspondence, documentation, data protection, financial processing, meeting logistics, and governance requests. Expactations: Deliver accurate, timely case records; ensure confidentiality and compliance; maintain efficient communication with stakeholders; support investigators under tight timelines; act as liaison between external legal providers, finance, and governance teams; identify process improvement opportunities. Key Responsibilities: - Handle case correspondence with external legal services and internal teams; manage investigations email and post. - Upload, redact, and bundle evidence for investigators. - Secure and manage sensitive information; comply with data protection legislation. - Process DBS requests and related correspondence; document all transactions. - Execute finance payments for investigative services and coordinate with finance team. - Schedule, minute, and manage action items for investigative meetings. - Assist with planning, risk assessment, and evidence gathering under investigator supervision. - Respond to Subject Access Requests and Freedom of Information queries. - Maintain, update, analyse, and report on case‑tracking systems. - Identify process gaps and propose improvements to the external legal provider relationship. Required Skills: - Excellent written and verbal communication. - Strong analytical and research abilities with meticulous attention to detail. - Proficient in Microsoft Office and case‑management systems. - Experience managing confidential data and working within statutory frameworks. - Customer/client‑focused service orientation; confident stakeholder interaction. - Teamwork and proactive support for colleagues. - Effective time‑management, prioritisation, and problem‑solving skills. - Commitment to equality, diversity, and inclusion. Required Education & Certifications: - Minimum of a GCSE/GCSE equivalent in English or higher-level education. - No mandatory professional certification required; experience in a regulated environment highly regarded.

Sheffield, United kingdom

Hybrid

09-02-2026

Company Name

Social Work England

Job Title

Triage Officer

Job Description

Triage Officer **Role Summary** First point of contact assessing risks and managing public protection cases for social workers, making independent decisions to prioritize cases ensuring public safety. **Expectations** Manage 80-100 active cases simultaneously, apply risk assessment frameworks, resolve disputes under statutory guidelines, and ensure timely case progression. **Key Responsibilities** - Lead triage process for public and stakeholder concerns, determining risk levels and recommending next steps. - Analyze case documentation, draft summaries, and escalate high-risk cases according to policy. - Communicate with stakeholders (e.g., health professionals, police) to gather evidence and resolve inquiries. - Maintain accurate records using case management systems, adhering to data protection policies. - Support administrative tasks (e.g., subject access requests) and collaborate cross-functionally to resolve operational issues. **Required Skills** - Strong written/verbal communication; ability to draft clear, detailed reports. - Advanced organizational skills to prioritize complex workloads under tight deadlines. - In-depth understanding of social work regulations and risk frameworks. - Proficiency in problem-solving and decision-making with limited supervision. - Familiarity with data management systems and Microsoft Office tools. - Proven stakeholder relationship-building and conflict resolution skills. **Required Education & Certifications** Bachelor’s degree in social work or related field; professional certification (e.g., social work license) preferred but not mandatory.

Sheffield, United kingdom

Hybrid

13-03-2026

Company Name

Social Work England

Job Title

Triage Case Officer

Job Description

**Job Title**: Triage Case Officer **Role Summary**: Oversee a varied caseload of fitness‑to‑practise concerns for social workers, analysing evidence, applying statutory tests, and recommending whether investigations are warranted. Acts as the liaison between the public, social workers, and internal stakeholders, ensuring timely and accurate decision‑making and safeguarding public protection. **Expactations**: - Provide clear, evidence‑based recommendations within set deadlines. - Maintain accurate, up‑to‑date case records in the management system. - Safeguard sensitive information in compliance with data protection legislation. - Deliver professional, empathic communication to all parties. - Demonstrate commitment to inclusion, diversity and equal opportunity. **Key Responsibilities**: 1. Manage a balanced caseload of fitness‑to‑practise concerns. 2. Analyse documentation and determine if an investigation threshold is met. 3. Identify, request, and obtain additional information to support decisions. 4. Conduct risk assessments and escalations where required. 5. Draft recommendation reports aligned with statutory guidance and legal frameworks. 6. Maintain thorough case records and update the case‑management system. 7. Correspond with internal and external stakeholders, tailoring communication appropriately. 8. Provide advisory support on Social Work England processes to the public and organisations. 9. Manage multiple priorities, adapting to changing demands while preserving quality. 10. Perform ad‑hoc project or research tasks as directed. **Required Skills**: - Knowledge of statutory frameworks and application of statutory tests. - Advanced analytical, critical‑thinking, and decision‑making capabilities. - Proficiency in case‑management systems and record maintenance. - Strong written and verbal communication with a professional tone. - Experience handling sensitive, confidential information and data protection compliance. - Customer‑service orientation and stakeholder relationship management. - Self‑directed planning, time‑management, and problem‑solving. - Ability to multitask, prioritize, and adapt to shifting priorities. - Demonstrated commitment to inclusion, diversity, and equality. **Required Education & Certifications**: - Relevant postgraduate qualification or professional accreditation in social work, health, law, or equivalent. - Certification in data protection or confidentiality management is an advantage.

Sheffield, United kingdom

Hybrid

13-03-2026