TEKsystems

Company Name: TEKsystems
Job Title: Bilingual Collections Representative
Job Description: **Job Title:** Bilingual Collections Representative **Role Summary:** Execute early‑stage auto collections for accounts 28–59 days past due through high‑volume outbound calling. Utilize two dialing systems—auto‑dialer and preview dialer—to engage delinquent customers, secure at least one payment per interaction, and advance delinquent accounts into the next collection phase. **Expectations:** - Meet or exceed key performance indicators: conversion rate, contacts per hour, and monthly wrap‑time target (~20‑25%). - Demonstrate exemplary communication, active listening, and multitasking proficiency to maintain high call quality and customer satisfaction. - Work independently and collaboratively within a dynamic collections team, adhering to case management processes and quality standards. **Key Responsibilities:** 1. Conduct outbound calls using auto‑dialer and preview dialer systems to contact delinquent customers. 2. Engage recipients within the first 15 seconds (preview system) to assess payment status and determine appropriate collection action. 3. Obtain at least one payment per call and progress accounts into delinquency as required. 4. Maintain accurate call logs, payment records, and account updates in the collections system. 5. Monitor and report daily labor hours, contacts, hours per system, and other production metrics. 6. Participate in ongoing training and quality assurance initiatives to refine collection techniques and system usage. **Required Skills:** - Bilingual proficiency (e.g., English and Spanish or other language pair). - Excellent verbal communication and active listening. - Strong multitasking and time‑management abilities. - Familiarity with call‑center and collections software (auto‑dialer, preview dialer). - Ability to interpret and adhere to KPI targets and performance dashboards. **Required Education & Certifications:** - High‑school diploma or equivalent (college coursework is a plus). - No specific certifications required; on‑the‑job training in collections protocols and call‑center systems provided.

Alpharetta, United states

Hybrid

06-11-2025

Company Name: TEKsystems
Job Title: Security Technician
Job Description: **Job Title** Security Technician **Role Summary** Install, maintain, and troubleshoot electronic security systems—including CCTV, access control, and alarm systems—for residential and commercial clients. Ensure all installations comply with relevant codes, integrate basic networking, and provide reliable system performance and support. **Expectations** - Deliver high‑quality installations and maintenance on schedule. - Maintain system reliability and client satisfaction. - Adhere to safety, regulatory, and company standards. **Key Responsibilities** - Install and configure CCTV cameras, access control hardware, and alarm panels. - Conduct preventive maintenance, repairs, and system upgrades. - Troubleshoot hardware, software, and networking issues; implement corrective actions. - Verify compliance with electrical, building, and safety codes. - Integrate security systems with network infrastructure and monitoring platforms. - Document installation, configuration, and maintenance details. - Provide on‑site client support and basic training on system operation. **Required Skills** *Technical* – - Proficiency with access control and alarm systems. - Experience installing CCTV and surveillance equipment. - Familiarity with Genetec, Lenel, and/or DMP software platforms. - Basic networking knowledge (IP configuration, cabling, routers/switches). - Ability to use installation tools and diagnostic equipment. *Soft* – - Strong problem‑solving and analytical skills. - Attention to detail and accuracy. - Effective written and verbal communication. - Ability to work independently and as part of a team. **Required Education & Certifications** - High school diploma or equivalent. - Certifications such as Certified Alarm Installer (CAI), Certified Security Systems Installer (CSSI), or equivalent are advantageous but not mandatory. - Relevant vocational or technical training in electronic security systems preferred.

Fort lauderdale, United states

On site

06-11-2025

Company Name: TEKsystems
Job Title: Service Desk Technician
Job Description: **Job title** Service Desk Technician **Role Summary** Provide Tier‑2 desktop support to support a multi‑phase office relocation project. Responsibilities include decommissioning, refreshing, imaging, and setting up workstations, managing cables, assisting with asset inventory, and ensuring smooth operation of AV and printer equipment. **Expectations** - Operate across two office sites (Des Moines, IA) for 3–6 months. - Availability to work occasional weekends and overtime as needed. - Follow relocation project timelines (Phase 1: 1,000+ workstations; Phase 2: 150→400 end‑of‑life builds; Phase 3: decommission & e‑cycle). - Thrive in a small, collaborative team environment. **Key Responsibilities** 1. Decommission, set up, and manage 1,000+ workstations during Phase 1. 2. Perform cable management, device testing, and printer/AV room assistance. 3. Conduct PC refresh, imaging, and machine roll‑outs for 150–400 end‑of‑life builds in Phase 2. 4. Assist with asset inventory, asset management, and inventory documentation. 5. Execute hardware wiping, site decommission, and bulk equipment purchasing in Phase 3. 6. Provide end‑user support, troubleshoot hardware/software issues, and document resolutions. **Required Skills** - Desktop support and troubleshooting (Windows & Office). - Deployment, imaging, and refresh of PCs. - Cable management, device testing, and printer/AV assistance. - Asset and inventory management. - Strong customer‑service orientation and communication. **Required Education & Certifications** - High school diploma or equivalent. - CompTIA A+ and/or CompTIA Network+ preferred. - Experience with imaging tools (e.g., MDT, Clonezilla, Acronis). - Basic knowledge of IT asset management software. ---

West des moines, United states

On site

06-11-2025

Company Name: TEKsystems
Job Title: Unified Communications Engineer
Job Description: **Job Title:** Unified Communications Engineer **Role Summary:** Design, architect, and implement a simplified Cisco Unified Communications environment for a hospital setting. Lead the transition of existing telephony infrastructure to a baseline, support‑friendly model while driving change management, training, and documentation to enable efficient operation and future scalability. **Expectations:** * Apply deep architectural knowledge of Cisco UC tools to reduce complexity and improve operational efficiency. * Manage end‑to‑end redesign projects, delivering measurable cost and support‑workload reductions. * Operate onsite, collaborating with clinical and IT stakeholders to ensure patient‑centric functionality and compliance. * Serve as a mentor and change‑management facilitator, driving adoption across departments. **Key Responsibilities:** * Architect, redesign, and implement Cisco Unified Communications solutions, standardizing configurations across departments. * Lead migration of user profiles, features, and customizations to a baseline, supportable model. * Maintain and troubleshoot Cisco Call Manager (CUCM), Cisco Expressway, Cisco CER, Cisco Unity Connection, and Cisco Contact Center. * Manage Cisco UCS infrastructure, analog gateways, routers, and Unified Border Element. * Support WebEx/Jabber Voice integration and manage related security/configuration. * Document redesign processes, create training materials, and provide hands‑on support to technical staff and end users. * Coach departments on change‑management practices and facilitate adoption of the simplified model. * Prepare and present documentation for potential replication across other ministries or sites. **Required Skills:** * Architecture and deployment of Cisco Unified Communications Suite (CUCM, Expressway, CER, Unity Connection, Contact Center). * Experience with Cisco UCS, analog gateways, routers, and Unified Border Element. * Troubleshooting and performance optimization of Cisco UC components. * Change‑management and stakeholder communication skills. * Documentation and training creation. * Ability to work independently and as part of cross‑functional teams. **Required Education & Certifications:** * Bachelor’s degree in Computer Science, Information Technology, or related field. * Cisco certifications: CCNA/CCNP Unified Communications, CCNA/CCNP Voice, FOCUS, or equivalent. * Minimum 3–5 years of experience designing or managing Cisco UC environments, preferably in healthcare or similar regulated environments.

Syracuse, United states

Hybrid

09-11-2025

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