Hays Technology

About the Company

The company was founded with a vision of combining the expertise of IT business consultants whom are professionals in Customer Relationship Management, Data Warehousing and Business Intelligence into an organization that can simplify processes in an efficient and cost effective manner. Our combined knowledge encompasses a wide variety of technologies and platforms such as Siebel, Oracle, Java, Unisys, Microsoft, Sun Solaris, and IBM to name a few.

Listed Jobs

Company Name

Hays Technology

Job Title

Projects and Technical Support Officer

Job Description

Job title: Projects and Technical Support Officer Role Summary: Hybrid IT support specialist providing end‑to‑end technical assistance, managing Microsoft 365 and related infrastructure, maintaining network and server environments, and supporting digital transformation projects. Expectations: Deliver high‑quality, customer‑focused service; maintain accurate technical documentation; collaborate closely with project management and service desk teams; manage both on‑site and remote tasks. Key Responsibilities: - Provide comprehensive support for educational applications, cloud technologies, and network infrastructure. - Manage installation, upgrade, and maintenance of network equipment and applications. - Document all technical activities related to customer sites. - Assist Project Manager in planning and executing digital transformation initiatives. - Serve as senior point of contact for service desk, ensuring clear communication with clients during incident resolution. - Maintain service quality standards and demonstrate strong customer care. Required Skills: - Microsoft 365 administration (Entra ID, Intune). - Microsoft server technologies: Hyper‑V, Active Directory, Group Policy, DNS, DHCP, iSCSI, WDS, MDT, Print Management. - Wired and wireless network management (HP Aruba, Cisco Meraki). - Mobile device management (MDM) – Intune, Meraki. - Windows desktop end‑user support. - Strong troubleshooting, communication, and documentation skills. Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience. - Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator, CompTIA Network+, Cisco CCNA) preferred.

West bromwich, United kingdom

On site

10-10-2025