PracticeTek

About the Company

PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare: high-quality care delivered seamlessly and on demand, without the burden and confusion of traditional systems. We are a collection of best-in-class software solutions that serve the retail healthcare market, including dental, orthodontic, chiropractic, optometry, and dermatology practices. Our solutions empower allied professionals to connect with their patients and grow their business. The result is better care, lower workloads for staff, and less overhead costs for providers -- which means more resources for improving patient care. PracticeTek invests in middle-market, retail-healthcare SaaS companies. Established by industry veterans with decades of experience at the helm of successful software enterprises, PracticeTek provides opportunities for entrepreneurs to accelerate their personal wealth, continue to run and grow their business, while collaborating with other like-minded entrepreneurs to continue their legacy and impact the future of healthcare. PracticeTek is an investment firm with a mission: we partner with founders who are changing healthcare for all.

Listed Jobs

Company Name

PracticeTek

Job Title

Director of Customer Success

Job Description

**Job Title** Director of Customer Success **Role Summary** Lead, scale, and optimize the Customer Success Operations organization, overseeing end‑to‑end customer support lifecycle—onboarding, training, service delivery, and retention. Develop structured processes, KPIs, and clear role definitions to drive operational excellence, accountability, and a proactive customer‑centric culture. Act as bridge between customer experience and executive leadership, prioritizing metrics such as CSAT, churn, and retention while managing a 50‑person team and 6+ direct managers. **Expectations** - Deliver tangible improvements in customer health scores and retention rates. - Establish scalable processes that enable rapid growth without compromising service quality. - Foster a high‑performance, engaged team through coaching, mentorship, and clear career pathways. - Maintain alignment with Sales, Product, and Marketing to ensure a unified customer journey. **Key Responsibilities** 1. Directly supervise 6+ managers who oversee a 50‑person Customer Success Operations team. 2. Define and implement role clarity, KPIs, and end‑to‑end workflows for onboarding, training, support, and retention. 3. Design, launch, and iterate initiatives that enhance customer experience, streamline operations, and enable scalability. 4. Own and evolve customer health metrics (CSAT, retention, churn) and report progress to executive leadership. 5. Coach and mentor managers and team members to build confidence, engagement, and long‑term growth. 6. Collaborate cross‑functionally with Sales, Product, Marketing, and other stakeholders to synchronize customer-facing processes and tools. **Required Skills** - Strategic leadership and team management of large, cross‑functional operations. - Proven experience establishing and tracking performance metrics (CSAT, churn, retention). - Strong coaching, mentorship, and people‑first management style. - Process design and implementation for scalable customer success workflows. - Exceptional communication and stakeholder management skills. - Data‑driven decision making and analytical proficiency. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Healthcare Management, or related field. - 8+ years of progressive leadership experience in customer success, account management, or related operations within B2B SaaS or healthcare technology environments. - Preference for candidates with certifications in Customer Success Management (e.g., SuccessHACKER, CSO Certified) or related disciplines.

San diego, United states

On site

29-10-2025

Company Name

PracticeTek

Job Title

IT Systems Administrator

Job Description

**Job Title** IT Systems Administrator **Role Summary** Maintain, optimize, and secure the cloud‑based infrastructure that powers PracticeTek’s SaaS platform for healthcare practices. Ensure high availability, performance, and compliance with regulatory standards (HIPAA, PCI) while automating processes, managing Microsoft 365/Teams/Azure AD environments, and collaborating with cross‑functional teams. **Expectations** Deliver reliable, cost‑efficient operations with proactive monitoring, incident response, and continuous automation. Demonstrate strong analytical problem‑solving, communication with both technical and non‑technical stakeholders, and a focus on regulatory compliance and security best practices. **Key Responsibilities** - Manage and monitor cloud infrastructure (AWS, Azure, GCP) for uptime, performance, and cost optimization. - Implement observability, monitoring, and alerting solutions; investigate and resolve incidents. - Oversee Microsoft 365, Teams, and Azure AD environments: provisioning, access control, and security. - Automate routine workflows and administrative tasks to improve efficiency. - Coordinate with external vendors and service providers for integration, support, and performance. - Maintain system backups, disaster recovery plans, and incident response readiness. - Ensure compliance with HIPAA, PCI, and internal security policies. - Collaborate with Engineering, Product, and Security teams on new deployments and initiatives. **Required Skills** - Experience administering cloud platforms (AWS, Azure, GCP). - Proficiency with Microsoft 365, Teams, Azure AD, and identity management. - Strong scripting/automation abilities (PowerShell, Bash, Python). - Knowledge of monitoring/observability tools (Prometheus, Grafana, CloudWatch, Azure Monitor). - Familiarity with security best practices, IAM, network security, and compliance frameworks (HIPAA, PCI). - Disaster recovery and backup strategy implementation. - Excellent troubleshooting, documentation, and communication skills. - Ability to work independently and collaborate across teams. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - Preferred certifications: AWS Certified Solutions Architect or Engineer, Microsoft Certified: Azure Administrator, CompTIA Security+, or similar.

San diego, United states

On site

27-11-2025