- Company Name
- Insulet Corporation
- Job Title
- Senior Functional Analyst
- Job Description
-
**Job Title:** Senior Functional Analyst
**Role Summary:**
Lead the design, configuration, and implementation of Salesforce.com solutions for commercial functions such as customer care, product support, and operations. Drive end‑to‑end business analysis, develop user stories, process flows, and test plans, and coordinate UAT. Provide data expertise for commercial reporting and dashboards. Manage multiple concurrent projects in a fast‑paced, deadline‑driven environment.
**Expectations:**
- Deliver medium to large‑scale Salesforce projects that streamline commercial processes.
- Translate business requirements into functional specifications and technical designs.
- Partner with business and technical stakeholders to define, build, and validate solutions.
- Maintain high quality deliverables and documentation while meeting agreed‑upon milestones.
**Key Responsibilities:**
- Gather requirements, create user stories, and document process flows, mockups, and interface diagrams.
- Analyze current processes, recommend improvements, and design best‑practice Salesforce configurations.
- Configure Salesforce objects, workflows, validation rules, Process Builder, Flow, Lightning, and reporting.
- Develop comprehensive test plans, coordinate testing activities, lead UAT, and resolve production issues.
- Build and maintain reports, dashboards, and data visualizations through Salesforce Report Builder, Wave, or other BI tools.
- Communicate project status, enhancements, and support tickets to business users and stakeholders.
- Provide ongoing data consulting for commercial reporting and analytics.
**Required Skills:**
- Extensive experience as a Business Analyst, preferably in commercial or sales process improvement.
- Hands‑on Salesforce.com experience, including configuration, automation, and reporting.
- Strong analytical, documentation, and testing skills.
- Excellent written and verbal communication; ability to influence and negotiate.
- Self‑sufficient, flexible, and capable of managing multiple priorities.
- Understanding of regulatory‑controlled industries (pharma, medical device, healthcare) is a plus.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or related discipline.
- Salesforce Administrator certification (mandatory).
- Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Process Automation) preferred.