A-SAFE GROUP

About the Company

A-SAFE | The world's leading industrial safety and efficiency solutions Founded nearly four decades ago, A-SAFE has been at the forefront of industrial safety and efficiency solutions. We invented the world's first polymer barrier, but our pioneering spirit doesn't stop there. We continue to innovate, developing new products to solve new problems. From advanced polymer barriers to IoT solutions we're collaborating with new and existing customers to continually develop solutions for the modern workplace, enhancing efficiency and safety around the world. At A-SAFE we forge, not follow. At A-SAFE, we live by our three guiding principles: We Are Pioneers | We Are In It Together | We Do The Right Thing We stand shoulder to shoulder, embodying a collective spirit that builds powerful trusted relationships. Together, we ensure that we always to the right thing, taking ownership of the entire process of crafting the right solutions and products for every challenge. A-SAFE is made up of different entities, including Safeguru, Test by Design, Fathom3 and Conek. We operating in 16 countries around the world , with a vast network of distribution channels. WE have achieved a lot, but our pioneering spirit means that we're not done. We're continuing to develop new products to increase the efficiency and safety of facilities across the world.

Listed Jobs

Company Name

A-SAFE GROUP

Job Title

CRM/ERP Support

Job Description

Job Title: ERP/CRM Support Role Summary: Provide first‑line support for NetSuite ERP and evolving CRM systems, managing a high volume of user tickets, performing configuration and data tasks, and creating documentation to enhance user self‑service. Expectations: • Resolve tickets promptly and accurately, prioritising based on business impact. • Serve as a trusted contact across sales, operations, finance and purchasing teams. • Maintain accurate data import and management for sales prospecting. • Contribute to the stabilisation of a new CRM environment and provide feedback on processes. • Identify recurring issues and produce clear user guides. • Adapt to shifting priorities and communicate effectively with a diverse user base. Key Responsibilities: • Handle day‑to‑day ticket queue for ERP/CRM queries. • Conduct admin and configuration tasks in NetSuite and CRM. • Import, update, and cleanse data (e.g., exhibition leads, prospect lists). • Document issues, solutions, and best practices. • Liaise with small support team to share knowledge and manage peak demand. Required Skills: • Proven experience supporting ERP and/or CRM systems (preferably NetSuite). • Strong ticket‑management and prioritisation abilities. • Excellent written and verbal communication, including support for non‑native English users. • Analytical problem‑solving and root‑cause investigation. • Proficiency with Microsoft Office (Excel, Word, Outlook). • High attention to detail in data handling and documentation. • Agile, resilient mindset suitable for a fast‑paced environment. Required Education & Certifications: • Minimum of a Bachelor’s degree in Information Systems, Business Administration, or related field (or equivalent experience). • Relevant certifications (NetSuite Administrator, Salesforce Administrator, etc.) preferred but not mandatory.

Elland, United kingdom

Hybrid

10-12-2025