- Company Name
- Mackenzie Investments
- Job Title
- Manager Program Delivery Support
- Job Description
-
**Job Title**
Manager Program Delivery Support
**Role Summary**
Drive governance and delivery of high‑impact cybersecurity and IT risk programs worth $5–10 M, ensuring alignment with business objectives, stakeholder satisfaction, and regulatory compliance across cross‑functional Agile teams.
**Expectations**
- Partner with executive stakeholders and technical leads to develop and maintain program roadmaps that meet strategic goals.
- Deliver actionable analytics, robust governance reports, and executive updates to enable informed decision‑making.
- Lead continuous improvement of delivery processes, tools, and dashboards to create a single source of truth.
**Key Responsibilities**
- Manage program life cycle using SDLC frameworks (Agile, SAFe, Waterfall, Kanban), ensuring quality and risk mitigation.
- Facilitate requirement gathering, acceptance criteria definition, and impediment removal for user stories across multiple teams.
- Prepare steering‑committee materials, executive status reports, and risk escalation documents.
- Track budgets, forecasts, and benefit realization; collaborate with Finance and Procurement on cost control and procurement processes.
- Ensure compliance with regulatory, ethical, and data‑governance standards, including responsible AI practices.
- Build and maintain strong relationships with product, engineering, infrastructure, and security stakeholders.
- Develop dashboards, templates, and analytics tools that enhance transparency and support performance measurement.
- Mentor and coach staff and cross‑functional teams to foster a culture of transparency, collaboration, and continuous improvement.
**Required Skills**
- 10+ years of governance or program management experience; 7+ years managing large, complex programs across multiple teams and vendors.
- Advanced communication, negotiation, and facilitation abilities.
- Strong analytical, financial acumen, and data‑storytelling skills.
- Proficiency with PPM tools (ServiceNow, Microsoft Project, Jira), MS SharePoint, and Microsoft Office Suite.
- Deep knowledge of SDLC methodologies, governance frameworks, and Agile practices.
- Results‑driven, adaptable, comfortable with ambiguity, and capable of leading change.
**Required Education & Certifications**
- Bachelor’s degree in Business, Information Technology, Finance, or a related field.
- PMP, AgilePM, SAFe, or ITIL certifications preferred.