cover image
Quince

Quince

www.quince.com

4 Jobs

1,214 Employees

About the Company

Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices-- direct from the factory floor. The company has pioneered a manufacturer-to-consumer (M2C) retail model in which factories produce inventory on a near just-in-time basis and ship their goods directly to consumers' doorsteps, cutting out financial and environmental waste. Quince is headquartered in San Francisco, CA and partners with more than 50 top manufacturers around the world. Most recently, Quince completed a $77 million Series B upround raise. The investment was led by Wellington Management with participation from GGV Capital, and continuing participation from Basis Set Ventures, Insight Partners, Lugard Road, and 8VC. Visit Quince at quince.com or on Instagram at @onequince.

Listed Jobs

Company background Company brand
Company Name
Quince
Job Title
Senior Data Scientist, ML - Recommendations
Job Description
Job Title: Senior Data Scientist, ML – Recommendations Role Summary: Lead the design, development, and deployment of machine‑learning models that drive personalized search, ranking, and recommendation experiences across Quince’s site and app, collaborating closely with product, engineering, and business stakeholders to deliver data‑driven insights and continuous improvement. Expectations: - Deliver end‑to‑end ML solutions that improve personalization metrics (CTR, conversion, dwell time). - Publish production‑ready models, run A/B experiments, and monitor performance with a focus on scalability and reliability. - Translate analytical findings into actionable recommendations for non‑technical stakeholders. - Foster a culture of data quality, reproducibility, and automated model lifecycle management. Key Responsibilities: 1. Build and refine recommendation, ranking, and search models using supervised, unsupervised, and generative techniques. 2. Construct feature pipelines, evaluate feature importance, and optimize ranking algorithms. 3. Deploy models to production, orchestrate experiments, and establish monitoring dashboards. 4. Collaborate with product, engineering, and analytics teams to define data requirements and improve tracking infrastructure. 5. Communicate insights through reports, dashboards, and stakeholder meetings. 6. Champion automation of model development, testing, and deployment workflows. 7. Mentor junior data scientists and share best practices across the organization. Required Skills: - Advanced knowledge of statistical modeling, supervised and unsupervised learning, and recommendation system algorithms (e.g., collaborative filtering, neural CF, hybrid methods). - Proficiency in Python (pandas, scikit‑learn, TensorFlow/PyTorch) and SQL; experience with data pipelines (Airflow, dbt, Spark). - Expertise in ML experimentation frameworks (Optuna, Ray, SageMaker, or equivalent). - Familiarity with BI tools (Looker, Tableau, Power BI) for data visualization and stakeholder reporting. - Strong analytical reasoning, problem‑solving, and communication skills; ability to translate technical results to business impact. - Experience with model monitoring, A/B testing, and continuous delivery in production environments. Required Education & Certifications: - MS or PhD in Statistics, Mathematics, Computer Science, Engineering, or a related quantitative discipline. - Minimum 2 years of industry experience as a data scientist in a consumer or e‑commerce setting. - Relevant certifications (e.g., Google Cloud Professional Data Engineer, AWS Certified Machine Learning, TensorFlow Developer) are a plus.
Palo alto, United states
On site
Senior
04-10-2025
Company background Company brand
Company Name
Quince
Job Title
Manager, Customer Service (Canada)
Job Description
Toronto, Canada
On site
Junior
10-10-2025
Company background Company brand
Company Name
Quince
Job Title
Customer Experience Specialist (Ontario, Canada)
Job Description
**Job Title:** Customer Experience Specialist **Role Summary:** Create and maintain a world‑class customer experience for Quince’s Canadian launch. Resolve customer issues, convert negative interactions into positive outcomes, and build loyalty through personalized, empathetic support while driving key performance metrics. **Expactations:** - Deliver consistent, high‑quality service in a fast‑paced, multi‑system environment. - Work flexible hours, including weekends and holidays. - Provide actionable feedback to improve processes and product offerings. **Key Responsibilities:** - Troubleshoot and resolve customer inquiries and concerns using critical thinking and empathy. - Build lasting loyalty by offering personalized, tailored solutions. - Manage multiple systems and concurrent inquiries efficiently. - Identify recurring issues or trends and report findings to internal teams. - Achieve or exceed CSAT, retention, response time, and productivity targets. **Required Skills:** - Exceptional verbal and written communication with empathy and clarity. - Strong problem‑solving and critical‑thinking abilities. - Ability to multitask and maintain focus under high volume. - Self‑starter, independent in a remote or distraction‑free setting. - Flexible schedule, willing to work weekends and key holidays. - Growth mindset, collaborative teamwork, and resourceful, scrappy attitude. **Required Education & Certifications:** - High School diploma or GED equivalent. - Bilingual in French and English. - Minimum 2 years of customer service experience.
Toronto, Canada
On site
10-10-2025
Company background Company brand
Company Name
Quince
Job Title
Head of Planning & Inventory UK
Job Description
Job title: Head of Planning & Inventory UK Role Summary: Lead the global forecasting and inventory planning strategy for Quince operating from the UK hub, driving accuracy, stock availability, and working‑capital efficiency across all markets. Expectations: * Deliver measurable improvements: forecast accuracy increase, inventory turnover rise by ≥30%, and reduced holding/ logistics costs. * Build scalable planning systems connecting SKU‑level forecasts to company KPIs and vendor performance. * Align forecasts with supplier capacity, lead times, and risk frameworks globally. Key Responsibilities: * Develop and execute a comprehensive forecasting strategy integrating demand signals, planning inputs, and machine‑learning models. * Oversee forecasting infrastructure (Anaplan, NetSuite, proprietary tools) to enhance stock availability and margin efficiency. * Design scalable planning frameworks linking SKU forecasts to company KPIs and product launches, marketing, promotions, and replenishment cycles. * Partner with UK, EU, and global sourcing teams to synchronize forecasts with supplier capacity and risk management. * Lead testing, iteration, and rollout of forecasting and planning solutions in a fast‑paced environment. * Enhance vendor‑facing planning processes to improve trust, responsiveness, and alignment with global manufacturers. Required Skills: * 8–12+ years in forecasting, inventory planning, or supply‑chain management, ideally in retail/DTC/marketplace contexts. * Proven track record of leading forecasting and planning transformations in data‑rich environments. * Strong analytical, strategic thinking and clear communication across cross‑functional teams. * Leadership experience with cross‑functional teams in fast‑paced entrepreneurial settings. * Systems‑oriented, commercially focused, balancing growth, efficiency, and risk. * Experience collaborating with global suppliers and manufacturers (Asia, Europe, North America). Required Education & Certifications: * Bachelor’s degree in Supply Chain Management, Operations, Business, or related field. * Relevant certifications such as APICS CPIM, Six Sigma Green/Black Belt, or SCOR certification are preferred.
London, United kingdom
On site
22-11-2025