- Company Name
- Serigor Inc
- Job Title
- Dynamics 365 CRM Administrator /Developer (Hybrid)
- Job Description
-
**Job Title**
Dynamics 365 CRM Administrator / Developer (Hybrid)
**Role Summary**
Senior technical consultant responsible for the administration, customization, and development of Microsoft Dynamics 365 CRM. Oversees backend support, automated deployment pipelines, and Power Platform solutions. Leads configuration, security, and integration tasks while collaborating with Product Owners, SMEs, QA, and training teams to deliver business‑ready enhancements.
**Expectations**
- Minimum 15 years of IT experience, including 11+ years leading development and configuration management.
- Proven senior‑level expertise in Dynamics 365 administration, custom development, and Power Platform.
- Strong Agile practice with participation in sprint ceremonies and backlog grooming.
- Experience managing end‑to‑end projects, including architecture, design, documentation, and deployment.
- Knowledge of LAN/WAN, Linux/Windows server operations, and network technologies.
- Background in human services or child welfare domain is highly desirable.
**Key Responsibilities**
- Provide Dynamics 365 backend support: XRM Toolbox, plugins, XML queries, Dataverse entities, data fixes, hot‑fixes, and scheduled enhancements.
- Leverage Power Platform (Power Automate, Power Apps, Copilot Studio) for backlog requests and tier‑4 support.
- Manage Azure DevOps pipelines, code repositories, and environment releases (Dev, QA, Training, Pre‑Prod, Prod).
- Lead development, configuration, and sprint ceremonies; review and design ADO work items and user stories.
- Create and maintain no‑code/low‑code Power Apps pages, dashboards, and views.
- Coordinate code releases, deployments, and release cycle activities; perform automated code quality checks.
- Serve as technical advisor to Product Owners, guiding workflow improvements and design options.
- Support QA, training, and reporting teams with walkthroughs, tip sheets, and technical clarifications.
- Escalate and resolve issues through Microsoft Premier Support and internal escalation paths.
- Update ADO dashboards, queries, and status reports; provide weekly status updates and meeting participation.
**Required Skills**
- Dynamics 365 CRM administration & customization (6+ years).
- Dynamics 365 development (6+ years).
- Power Platform: Power Apps, Power Automate, Power Automate Desktop, Copilot Studio.
- Azure DevOps, Azure App Services, CI/CD pipeline configuration.
- Advanced XML queries, XRM Toolbox, plugin development.
- Dataverse custom entity design and management.
- Security configuration, API integration, Power Apps portal management.
- Agile methodology, sprint ceremonies, backlog management.
- LAN/WAN, Linux/Windows server support.
- MS Visio for solution modeling.
**Required Education & Certifications**
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
- Relevant Microsoft certifications (e.g., Microsoft Certified: Dynamics 365 Customer Engagement – Core, Dynamics 365 Administrator, Power Platform Fundamentals) are preferred.
Washington, United states
Hybrid
11-09-2025