London Borough of Merton

About the Company

We're a London borough on the rise. We have bold and ambitious plans to build a better Merton together, putting the needs of our residents at heart of everything we do. Merton encompasses the towns of Colliers Wood, Mitcham, Morden and Wimbledon, and is home to a vibrant, growing population of more than 220,000. We are proud custodians of some of the best sporting heritage in the world. Merton's connectivity is unbeatable in south London. We are at the start of both the Northern and District Tube lines, which offer direct access into central London in just 20 minutes. And, we're a borough going places. We have a blueprint for the future to unlock the full potential of what we have to offer in our borough, in the capital and beyond. We're focusing on three priorities: 1. Civic Pride We're working to ensure Merton's places, people and organisations thrive, because we want everyone to be proud to live and work in Merton and feel connected to their communities. 2. Building a sustainable borough for the future We're building a future in Merton by creating a place bolstered by more affordable and sustainable homes; that's celebrated for its vibrant high streets, excellent schools, and safe neighbourhoods; a borough where everyone feels connected to their community, embraces diversity, and a place where our residents can lead healthy, active lives. 3. Borough of Sport Merton is becoming London's first Borough of Sport. That's because we believe in the power of sport to connect, inspire and transform our borough. Our people are our greatest asset and we're always searching for the very best talent to come and join us. And in return, we offer a full range of employment benefits to ensure every member of staff feels valued and able to progress. We will nurture your talent: give you the space to create and innovate; and work hard to support and develop you to fulfill your potential.

Listed Jobs

Company Name

London Borough of Merton

Job Title

IT Engineer

Job Description

Job Title: IT Engineer (Level 2) Role Summary: Provide Level 2 technical support within the IT Service Desk, resolving complex incidents, maintaining service quality for roughly 3,000 users, and supporting a broad portfolio of Windows and Microsoft cloud technologies. Expectations: - Minimum 2 years’ experience in a comparable technical IT role. - Ability to deputise for the IT Service Desk Team Leader. - Drive incident resolution within corporate SLAs while meeting performance targets. - Demonstrate high customer‑satisfaction metrics. Key Responsibilities: - Diagnose, troubleshoot, and resolve advanced desktop, server, and network incidents. - Manage a high volume of incidents and service requests with root‑cause analysis. - Maintain and monitor Windows Server (2008/2012/2016/2019/2022), Windows 10/11, VMware ESXi, and Microsoft 365 environments. - Administer Azure, Intune, Autopilot, AVD, Defender for Endpoint, and Office 365 services. - Configure and manage Active Directory, Group Policies, and related identity services. - Support hardware across Windows, macOS, Android, and iOS platforms. - Document solutions, update knowledge base, and participate in continuous improvement initiatives. - Work three shift rotations (8 am‑6 pm) and volunteer up to four weekend shifts annually. Required Skills: - Strong technical knowledge of Windows Server & Desktop, Microsoft 365, Azure, Intune, VMware. - Experience with Active Directory, Group Policies, Autopilot, AVD, Office 365, and Microsoft Defender. - Proficiency in desktop/laptop/mobile hardware troubleshooting (Windows, macOS, Android, iOS). - Excellent communication, problem‑solving, organisation, and multi‑tasking abilities. - Ability to work independently and collaboratively within a high‑volume service desk. Required Education & Certifications: - Degree or equivalent qualification in IT or related field. - ITIL Foundation certification. - Recent Microsoft qualification (e.g., Microsoft Azure, Microsoft 365).

Morden, United kingdom

Hybrid

Junior

08-12-2025