International Workplace Group plc

About the Company

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.

Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice.

Regus | Spaces | No18 | Openoffice | Basepoint | Signature

IWG companies now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.

#greatdayatwork

Listed Jobs

Company Name

International Workplace Group plc

Job Title

Freelance Account Helpdesk Agent

Job Description

**Job title** Freelance Account Helpdesk Agent **Role Summary** Provide first‑line customer support for account, billing, and payment inquiries. Resolve issues via telephone and email, ensuring timely resolution within agreed SLAs while coordinating with internal teams for escalated matters. Maintain accurate records in the designated system and contribute to daily team targets. **Expactations** - Deliver customer‑centric service with a “Great Day at Work” attitude. - Meet or exceed SLA targets and individual/team performance metrics. - Handle queries independently whenever possible; otherwise, provide clear status updates. - Collaborate effectively with non‑customer facing departments and local field teams to achieve swift resolution. **Key Responsibilities** 1. Respond to customer service queries over phone and email. 2. Resolve account, billing, and payment questions. 3. Provide first‑contact resolution or update customers on progress. 4. Log all interactions and complaints in the designated system. 5. Liaise with internal teams and field staff to close open tickets. 6. Track and report on SLA compliance and target achievement. 7. Perform additional duties as required to support the team. **Required Skills** - Strong written and verbal communication. - Customer‑service orientation and problem‑solving ability. - Ability to work independently and meet SLA deadlines. - Familiarity with ticketing or CRM systems. - Team collaboration and cross‑department coordination. - Adaptability in a fast‑paced environment. **Required Education & Certifications** - Minimum of high‑school diploma or equivalent. - Any relevant customer‑service or call‑center certification is advantageous.

Paris, France

Remote

03-10-2025

Company Name

International Workplace Group plc

Job Title

Community Sales Manager

Job Description

**Job Title** Community Sales Manager **Role Summary** Manage day‑to‑day operations of a Regus workspace centre, driven to increase sales and revenue while delivering exceptional customer service. Lead, motivate, and develop a team of associates, ensuring smooth reception, event planning, member onboarding, and facility utilisation. **Expectations** - Own centre operations, maintain high service standards. - Motivate staff and promote a culture of customer‑centricity. - Identify and act on sales opportunities with existing and prospective members. - Organise networking events to generate leads. - Collaborate with regional managers for operational alignment. **Key Responsibilities** - Oversee centre reception, member check‑in and facility set‑up. - Conduct member onboarding, assess business needs, and recommend space solutions. - Prepare welcome kits, badges, and keys for new tenants. - Host and facilitate monthly operations meetings with peers and regional managers. - Engage members during closing hours, gather feedback, and address issues. - Foster a positive and proactive team environment through coaching and training. - Promote the centre to prospects, highlighting flexible workspace benefits. **Required Skills** - Strong leadership and team motivation. - Excellent communication and customer‑service skills (hospitality or events background preferred). - Problem‑solving ability, proactive issue anticipation. - Adaptability to fast‑changing situations. - Proficiency with MS Office and basic IT systems. - Ability to multitask and prioritise in a dynamic environment. **Required Education & Certifications** - Bachelor’s degree or equivalent experience in business, hospitality, or related field. - No mandatory certifications required, but sales or customer‑service credentials are a plus.

Brussels, Belgium

On site

05-11-2025