Rooms To Go

About the Company

In 1991, Rooms To Go started by opening two stores in Orlando, Florida, bringing to customers a new way to buy furniture - a simplified shopping experience, where every detail of a room package is coordinated by world-class designers, and then bundled to increase savings. Today, we are over 8,500 employees strong, operating over 250 stores and 8 state-of-the-art distribution centers. We are the largest and fastest growing independent retail furniture company in America. We are continuing to grow and expand. We are the industry leader in time-to-deliver, financing, product availability, and have the latest fashions and great designs. Simply put, we sell quality at a great price.

Listed Jobs

Company Name

Rooms To Go

Job Title

IT Service Desk Analyst Level I

Job Description

**Job Title** IT Service Desk Analyst Level I **Role Summary** Provide first‑level technical support to internal users across stores, facilities, and remote locations. Serve as the main point of contact for troubleshooting application, system, and connectivity issues via ticketing, phone, and remote tools. **Expectations** - Deliver outstanding customer service with a focus on resolution efficiency. - Prioritize and handle multiple tasks simultaneously. - Explain technical information clearly to non‑technical staff. - Maintain professional demeanor and adhere to service level agreements. **Key Responsibilities** - Receive, log, and triage support tickets and calls (ticketing system). - Troubleshoot and resolve issues related to desktop hardware, Windows/Mac operating systems, email, VPN, and common business applications. - Conduct remote screen sharing sessions and provide step‑by‑step assistance. - Escalate unresolved problems to higher‑level support or specialized teams. - Document solutions, workarounds, and knowledge base articles. - Monitor system alerts and perform basic preventative maintenance (e.g., patching). - Track and report on ticket metrics and follow‑up on outstanding issues. **Required Skills** - Strong analytical and problem‑solving skills. - Excellent verbal and written communication. - Ability to work independently and as part of a team. - Proficiency with Windows and/or macOS environments. - Familiarity with ticketing systems (e.g., ServiceNow, Jira, Remedy). - Basic networking knowledge (TCP/IP, VPN, Wi‑Fi). - Capacity to multi‑task and meet time‑based targets. **Required Education & Certifications** - High school diploma or equivalent; associate’s degree in IT or related field preferred. - CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent IT support certification is a plus.

Seffner, United states

On site

13-11-2025