Zillow

www.zillow.com

6 Jobs

9,317 Employees

About the Company

Join our mission to make home a reality for more and more people. We're looking for smart, passionate people to join our largely distributed workforce as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes. Our homes are the heartbeat of our lives, and we believe that finding a home shouldn't be so hard in today's always-on world. That's why we're reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next. Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes' values with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name; "Zillow" is Googled more frequently than "real estate." We believe that the time for a seamless and convenient real estate experience is now. This is Zillow's next chapter.

Listed Jobs

Company Name: Zillow
Job Title: Sr. Manager, Sales Operations and Planning
Job Description

Company Name: Zillow
Job Title: Quality Insight and Sentiment Analyst
Job Description: **Job Title** Quality Insight and Sentiment Analyst **Role Summary** Analyze customer interactions (voice, chat, email) to uncover behavioral and emotional patterns, validate AI sentiment scoring, and deliver actionable insights that influence frontline coaching, product enhancements, and overall customer experience. **Expectations** - Bridge human judgment and machine-generated evaluations. - Provide data‑driven recommendations that align with CSAT, NPS, and churn KPIs. - Support continuous improvement of AI‑powered QA systems and quality dashboards. **Key Responsibilities** - Review and audit customer interactions to identify behavioral and sentiment trends. - Conduct calibration reviews to validate AI sentiment scores and ensure consistency. - Perform root‑cause analysis (5 Whys, Fishbone, Pareto) on high/low sentiment cases and anomalies. - Collaborate with ML teams and vendors to improve AI model accuracy, contextual understanding, and cultural nuance. - Translate insights into coaching narratives and recommend improvements for frontline managers. - Contribute to development and maintenance of quality dashboards, scorecards, and playbooks. - Deliver reports linking emotional drivers to key performance indicators with actionable recommendations. **Required Skills** - 1–3 years in contact center QA, CX analytics, behavioral research, or customer insights. - Experience with QA scorecards, performance metrics, and CX measurement tools (CSAT, NPS). - Proficiency in root‑cause analysis frameworks (5 Whys, Fishbone). - Analytical fluency: ability to extract insights from large datasets and communicate findings. - Familiarity with AI‑powered QA platforms (Observe.AI, Level AI, CallMiner) and model evaluation workflows. - Basic data analysis skills: SQL and/or Python; BI tools (Looker, Tableau) are a plus. - Understanding of sentiment analysis platforms and customer feedback systems. **Required Education & Certifications** - Bachelor’s degree in a related field (e.g., Business Analytics, Psychology, Linguistics, Data Science). - Certifications in QA, CX analytics, or data analysis are desirable but not mandatory.

United states

Remote

03-10-2025

Company Name: Zillow
Job Title: Production Support Coordinator
Job Description: Job Title: Production Support Coordinator Role Summary: Coordinate and manage the procurement, validation, and recording of third‑party documents and verifications essential to mortgage loan processing. Maintain accurate loan files, support loan origination software updates, and ensure timely communication among stakeholders to meet service‑level agreements. Expectations: - Deliver accurate and timely document and verification handling for loan files. - Maintain high levels of confidentiality and compliance with regulatory requirements. - Meet or exceed defined metrics for turnaround time, return‑email/Call response times, and task completion. - Facilitate clear communication with internal teams and external partners to resolve issues promptly. Key Responsibilities: - Validate customer, loan originator, and third‑party data against SOPs. - Order and process verifications (employment, insurance, and other required documents). - Update loan origination software (LOS) records, specifically Encompass. - Monitor progress and provide updates to the Processing Team. - Communicate promptly with loan stakeholders regarding any issues. - Build and maintain relationships with internal and external stakeholders. - Manage task sequencing to adhere to service‑level and turnaround time standards. - Ensure confidentiality and privacy of all customer and employee information. Required Skills: - Proficient oral and written communication. - Strong attention to detail and high accuracy. - Excellent time‑management and multitasking in a process‑driven environment. - Ability to adapt to changing timelines, deadlines, and processes. - Experience with mortgage loan processing and loan origination systems (Encompass preferred). - Knowledge of compliance and regulatory requirements in mortgage servicing. Required Education & Certifications: - Bachelor’s degree in Finance, Business Administration, or related field preferred. - Mortgage industry certifications (e.g., NMLS) are a plus.

United states

Remote

26-11-2025

Company Name: Zillow
Job Title: Junior Underwriter
Job Description: **Job Title**: Junior Underwriter **Role Summary**: Assist the underwriting department in processing mortgage loan files, ensuring accurate data collection, documentation, and workflow to support timely loan approvals. Coordinate with investors, manage submittals, and execute second-sign underwriting under supervision. **Expectations**: - Minimum of 1 year recent experience in the mortgage industry. - Proficient oral and written communication. - Strong analytical and audit skills with a solid grasp of mathematical concepts. - Excellent time management and organization to handle multiple priorities and meet volume targets. - Basic knowledge of mortgage terminology and industry practices. - Familiarity with Encompass software preferred. **Key Responsibilities**: - Gather and verify all required information for new loan files and distribute to appropriate underwriters. - Maintain and organize submittals and re‑submittals to meet turnaround times. - Submit loans to investors when applicable. - Review resubmitted files and additional documents, ensuring completeness and compliance. - Communicate professionally with underwriting staff and management regarding file status and requirements. - Sign off on underwriting loan conditions in accordance with guidelines. - Support underwriting management on assignments and projects. - Underwrite a limited number of loans under supervision and second‑sign authority. **Required Skills**: - Mortgage industry knowledge and terminology. - Proficiency with mortgage servicing/underwriting software (Encompass preferred). - Strong analytical, auditing, and detail-oriented abilities. - Effective written and verbal communication. - Time‑management and organizational expertise. - Basic mathematical competence. **Required Education & Certifications**: - High school diploma or equivalent required. - Bachelor’s degree in finance, business, or related field preferred, though not mandatory. - No specific certifications required.

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