Spectrum IT Recruitment

About the Company

Spectrum IT Recruitment is a Software & Technology recruitment specialist formed in 2008 with the purpose of delivering customer driven services to the Software, Web and Technology sectors across the South of England. Established for 15 years, employing 30 staff and demonstrating year on year growth, Spectrum IT is one the UK's leading IT recruitment agencies with a strong brand name and a reputation of professionalism and integrity. Our success is built on strong moral values and providing first class customer service to all our recruitment partners. Spectrum IT is about business partnerships and building integrated recruitment networks which bring together our talented network of IT professionals with the industries leading businesses.

Listed Jobs

Company Name

Spectrum IT Recruitment

Job Title

Linux Technical Support Engineer

Job Description

**Job Title:** Linux Technical Support Engineer **Role Summary:** Senior Technical Support Engineer responsible for delivering expert assistance to a high‑priority customer on a Linux‑based software platform. Provides end‑user guidance, troubleshoots system, database, and cloud issues, and ensures reliable operation of the solution. **Expectations:** - Deliver timely, high‑quality technical support and solutions. - Diagnose and resolve Linux, SQL, and cloud‑related incidents. - Communicate clearly with customers and internal teams. - Maintain accurate documentation and knowledge base entries. - Contribute to continuous improvement of support processes. **Key Responsibilities:** - Respond to support tickets and incidents via phone, email, and remote sessions. - Execute Linux commands, manage SSH/PuTTY sessions, and perform routine system administration tasks. - Write, debug, and optimize SQL queries; handle DML, DDL, DCL, TCL operations. - Identify and resolve database issues such as deadlocks and performance bottlenecks. - Understand and troubleshoot cloud components (VMs, storage, networking, IAM, monitoring) in IaaS/PaaS/SaaS contexts. - Create and maintain scripts for automation and problem‑resolution. - Collaborate with product, engineering, and infrastructure teams to escalate and resolve complex problems. - Document resolutions, work‑arounds, and best practices in the knowledge base. **Required Skills:** - Proficient with Linux command line and terminal tools (SSH, PuTTY). - Basic scripting (Bash, Python, or similar) and system administration knowledge. - Strong SQL skills; experience with query execution, debugging, and performance tuning. - Understanding of database concepts (deadlocks, monitoring, DML/DDL/DCL/TCL). - Familiarity with cloud architecture (IaaS, PaaS, SaaS) and services (VMs, storage, networking, IAM, monitoring). - Solid problem‑solving and analytical abilities. - Effective written and verbal communication. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience. - Preferred certifications: Linux (LPIC‑1/2, RHCSA), SQL/database (Microsoft SQL, Oracle), AWS (AWS Certified Cloud Practitioner, Solutions Architect – Associate).

Southampton, United kingdom

On site

01-01-2026

Company Name

Spectrum IT Recruitment

Job Title

2nd Line Support

Job Description

Job Title: 2nd Line Support Role Summary Provide tier‑2 IT support to an expanding portfolio of clients, resolving incidents and service requests that cannot be handled by front‑line staff. Deliver remote and on‑site assistance, maintaining and troubleshooting Windows Server environments, Active Directory, Exchange, Hyper‑V, O365, Azure, networking, and VoIP services. Expectations * Deliver high‑quality support in a fast‑paced, client‑directed environment. * Assume ownership of tickets, ensuring timely resolution and proper escalation as needed. * Proactively identify and recommend improvement opportunities for client infrastructures. * Maintain accurate documentation and knowledge base articles. * Participate in continuous professional development and training programmes. Key Responsibilities 1. Resolve technical incidents and service requests for Windows Server, AD, Exchange, Hyper‑V, O365, Azure, VoIP and network services. 2. Provide remote and on‑site support, visiting client sites when required. 3. Escalate complex issues to senior engineers or vendor support, following agreed service‑level agreements. 4. Configure, maintain, and support servers, virtual environments, and desktops in a multi‑tenant MSP context. 5. Implement security controls, patch management, and backup solutions as per best practice. 6. Create, update, and maintain documentation, including troubleshooting guides and standard operating procedures. 7. Communicate status, technical details, and resolution plans to clients in clear, concise language. 8. Prioritise work load effectively, balancing multiple tickets while meeting SLA commitments. Required Skills * Minimum 2 years of tier‑2 support experience, preferably within an MSP or outsourced environment. * Strong remote and customer‑facing support skills. * Proficiency with Windows Server, Active Directory, Exchange, Hyper‑V, O365, Azure, networking, and VoIP systems. * Knowledge of ITIL frameworks and best practices. * Excellent written and verbal communication abilities. * Strong organisational and prioritisation skills. * Full UK driving licence (required for customer visits). Required Education & Certifications * Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). * ITIL Foundation certification (preferred).

Hampshire, United kingdom

On site

26-02-2026