RepeatMD

1 Job

129 Employees

About the Company

Our mission is to transform more patients' lives. RepeatMD helps Aesthetic & Wellness practices grow their businesses through its innovative platform that automates revenue generation. Powered by the company's industry-tailored MedCommerce Engine, RepeatMD continuously fosters loyalty, and promotes premium treatments for expanding practices. Its features include robust e-commerce solutions, mobile rewards, memberships, customized marketing campaigns, and a comprehensive digital treatment catalog. With RepeatMD, practice owners can stop manually chasing outbound revenue opportunities and effortlessly grow their businesses through Inbound Revenue. The mobile app allows providers to reward patients for visiting, educate patients, earn referrals, finance treatments, and manage the retention of patients.

Listed Jobs

Company Name: RepeatMD
Job Title: Senior Support Specialist
Job Description: Job Title: Senior Support Specialist Role Summary: First‑line customer support for a B2B SaaS platform, delivering timely, accurate, and empathetic assistance via Messenger, email, and phone. Responsible for triaging inquiries, resolving standard issues, escalating complex cases, documenting interactions, and providing actionable customer insights to improve product and support processes. Expectations: - First response time ≤ 2 hrs during business hours. - Standard ticket resolution time ≤ 3 business days. - CSAT score ≥ 93 %. - Accurate triage rate ≥ 97 %. - Daily ticket throughput ≥ 20 tickets. Key Responsibilities: - Respond to customer inquiries through Messenger, email, and phone. - Triage support tickets, ensuring proper categorization and urgency. - Resolve straightforward issues; escalated complex problems to Product, Engineering, or other teams. - Maintain comprehensive records in Salesforce, Intercom, and Notion. - Identify recurring themes and recommend enhancements to help center content and workflows. - Partner with internal stakeholders to close the loop on customer issues. - Act as the voice of the customer by sharing feedback and insights with product and engineering teams. Required Skills: - 1–2 years of experience in Customer Success, Support, or a related client‑facing role. - Strong written and verbal communication; confident, clear, and empathetic. - Proficiency with support platforms such as Intercom and Salesforce. - Ability to multitask, prioritize, and manage time effectively in a fast‑paced SaaS environment. - Strong analytical and problem‑solving skills; accurate triage capability. - Familiarity with SaaS product support is a plus. Required Education & Certifications: - Bachelor’s degree or equivalent experience in business, information technology, or a related field preferred. - No specific certifications required.