InVision Staffing Services Inc.

www.invisionstaffing.ca

1 Job

15 Employees

About the Company

InVision is a progressive and strategic recruitment provider focused on servicing professions encompassing Engineering, Information Technology, Skilled Trades, Office and Professional Services across Canada. With over 40 years of combined staffing experience we have a proven track record of successfully building client and candidate relationships, and using these partnerships to provide industry leading staffing services. Our Service is a back to basic philosophy creating meaningful and lasting partnerships with our clients and candidates which allows us to successfully match both parties together. At InVision we pride ourselves in delivering these services based on our core values of "Honesty", "Integrity", and "Ethics" found in our daily interactions with both our clients and candidates.

Listed Jobs

Company Name: InVision Staffing Services Inc.
Job Title: Customer Service Specialist
Job Description: **Job Title:** Customer Service Specialist **Role Summary:** Provide comprehensive internal and external customer support for a technology leader in electrification and automation, handling technical, order, and payment inquiries across multiple channels. Ensure full case ownership, timely resolution, and a positive customer experience through coordination with cross‑functional teams. **Expectations:** - Deliver prompt, accurate assistance via phone, web, email, and chat. - Maintain proactive communication on issue status and resolutions. - Take ownership of customer issues and follow defined processes and tools. - Collaborate effectively with Sales, Operations, Supply Chain, After‑Sales Service, Spare Parts, Media Relations, Talent Acquisition, and Procurement teams. **Key Responsibilities:** - Monitor and resolve customer requests, escalating when necessary. - Recommend solutions and coordinate with relevant departments (production, scheduling, quoting, pricing, invoicing). - Provide regular updates and clarifications to customers to ensure a positive experience. - Use SAP and CRM (preferably Salesforce) to track and manage cases. - Document interactions and outcomes in agreed systems. **Required Skills:** - Strong customer service orientation, product support experience (1‑2 years). - Proficiency with SAP; knowledge of Salesforce or similar CRM. - Excellent written and verbal communication; diplomatic and solution‑focused. - Ability to work collaboratively across diverse functional teams. - Proactive problem‑solving and ownership of issues. **Required Education & Certifications:** - Bachelor’s degree (any discipline). - No additional certifications specified.