eHealth Saskatchewan

www.ehealthsask.ca

1 Job

569 Employees

About the Company

As a Treasury Board Crown Corporation, eHealth Saskatchewan facilitates development, coordination and use of information and technology to support continuing improvements in health care delivery across the province of Saskatchewan - linking together health information and systems to better meet patient health care needs.

Listed Jobs

Company Name: eHealth Saskatchewan
Job Title: Quality Assurance Representative
Job Description: **Job Title:** Quality Assurance Representative – Registries **Role Summary:** Ensures the accuracy, compliance, and service quality of health registration and vital statistics processes. Acts as subject‑matter expert on PHRS and Vitalware, conducts audits, provides coaching, and drives continuous improvement to meet legislative and internal standards. **Expectations:** - Perform daily audits of in‑person and remote interactions. - Deliver timely, constructive feedback and coaching to staff. - Develop and maintain quality metrics and reporting. - Identify training gaps and support tailored training solutions. - Collaborate with internal teams to resolve issues and enhance processes. **Key Responsibilities:** - Monitor and evaluate customer interactions for data accuracy and policy adherence. - Review completed work items (e.g., legal name changes, health coverage approvals) for compliance with relevant statutes and procedures. - Provide feedback, corrective action guidance, and follow‑up on identified deficiencies. - Generate reports on quality trends, training effectiveness, and performance metrics. - Collect client feedback, address service concerns, and escalate recurring issues. - Update and recommend revisions to internal policies and standard work. - Assist representatives with complex cases to ensure consistent legislative application. **Required Skills:** - Strong analytical and detail‑orientation skills. - Excellent verbal and written communication; ability to interpret complex legislation for staff and the public. - Coaching, training, and performance‑management experience. - Proficiency with Microsoft Office 365 (Excel, Word, Outlook). - Familiarity with call‑center platforms (e.g., Cisco Finesse) and IT/registry systems. - Collaborative mindset with facilitation and organizational abilities. - Ability to provide feedback and guidance across diverse staff levels. **Required Education & Certifications:** - Post‑secondary credential (2‑year certificate or diploma) in Business Administration, Health Information Management, Education, Office Administration, or related field. - Minimum 1 year of hands‑on experience with PHRS, Vitalware, or equivalent registries/customer‑service environment. - Knowledge of: Vital Statistics Act & Regulations, Legal Change of Name Act & Regulations, FOIP Act & Regulations, Health Information Protection Act & Regulations, Medical Care Insurance Beneficiary & Administration Regulations (formal certification not required, but demonstrated competence expected).