Gigamon

About the Company

Gigamon offers a deep observability pipeline that harnesses actionable network-level intelligence to amplify the power of observability tools. This powerful combination helps enable IT organizations to assure security and compliance governance, speed root-cause analysis of performance bottlenecks, and lower operational overhead associated with managing hybrid and multi-cloud IT infrastructure. The result: modern enterprises realize the full transformational promise of the cloud. Gigamon serves more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations worldwide.

Listed Jobs

Company Name

Gigamon

Job Title

Manager, Customer Success EMEA - UK

Job Description

**Job Title** Manager, Customer Success EMEA **Role Summary** Lead a cross‑functional Customer Success team covering EMEA and APAC, ensuring customers achieve high adoption, retention, and expansion of Gigamon solutions. Act as trusted advisor, driving continuous improvement of the customer journey, health scoring, and internal advocacy. **Expectations** - Achieve subscription revenue retention and renewal targets. - Reduce churn and increase product adoption. - Deliver measurable improvements in customer satisfaction and reference‑ability. - Represent customer voice in product and service enhancements. **Key Responsibilities** - Build trusted advisor relationships with key customers; align on business goals and strategy. - Design and standardize customer journey touchpoints; identify continuous improvement opportunities. - Develop and monitor customer health scores based on usage, adoption, and consumption data. - Escalate and resolve critical customer issues; collaborate with account, support, and engineering teams. - Partner with Sales, Channel, and Renewals to surface new opportunities and align on outcomes. - Capture, analyze, and communicate customer feedback to product and service teams. - Lead, coach, and hold the Customer Success team accountable to relevant KPIs. - Facilitate cross‑functional collaboration across Sales, Product Management, Engineering, Professional Services, and Technical Support. - Represent the team in global initiatives and provide input on strategy and product roadmap. **Required Skills** - Strong verbal, written, and interpersonal communication. - Critical thinking, analytical, and problem‑solving abilities. - Proven leadership of customer‑success or support teams. - Experience coordinating across multiple internal departments. - Ability to develop and track KPIs that impact revenue and customer health. - Customer‑centric mindset with a focus on advocacy and growth. - Comfortable with 10‑20% travel. **Required Education & Certifications** - BA/BS degree in a quantitative or technical field (or equivalent). - Minimum 5 years managing Customer Success or related teams. - 5+ years of customer‑facing experience (success, support, professional services, consulting, or similar). - 3+ years in a role requiring external client or vendor relationship management. ---

London, United kingdom

On site

Mid level

30-09-2025