John Lewis & Partners

About the Company

Since 1864 we've been delighting customers with our quality products and renowned customer service. We put happiness at the heart of everything we do. We our one brand under the John Lewis Partnership umbrella. A unique way of doing business where all of our Partners (employees) share ownership of the company. We're on a journey, an ongoing experiment to find happier, more trusted ways of doing business and all of our Partners have a part to play. By joining the Partnership you'll be joining a different kind of business. One that seeks to make a difference, not just to its Partners, but to the lives of everyone. It's this shared purpose that drives us. Guides us. And we believe that by working together, in Partnership, we can help create a place with happier people, for a happier business and a happier world. #FindYourHappier #DrivenByPurpose

Listed Jobs

Company Name

John Lewis & Partners

Job Title

Scheduling Planner

Job Description

Job Title: Scheduling Planner Role Summary: Responsible for creating and maintaining accurate customer care schedules across multiple sites to meet KPIs, balancing business needs with partner well-being. Expectations: - Take ownership of scheduling optimization in a dynamic environment with shifting priorities. - Ensure schedules align with service-level targets while adhering to Working Time Directive parameters. - Collaborate with stakeholders to design schedules that prioritize operational efficiency and partner fairness. Key Responsibilities: - Design and maintain robust schedules for partners, incorporating forecasted demand and seasonal variations. - Monitor intra-day performance and adjust schedules to maintain service levels and customer satisfaction. - Continuously review and improve scheduling processes using performance data and partner feedback. - Partner with Service Delivery Managers and Operational Leads to align scheduling with operational goals. Required Skills: - Experience in capacity planning and resource allocation models. - Proficiency in Microsoft Excel/Google Sheets for data analysis. - Experience using workforce management (WFM) systems for scheduling. - Strong stakeholder management skills to collaborate with operational teams. Required Education & Certifications: Not specified.

Hamilton, United kingdom

On site

10-10-2025

Company Name

John Lewis & Partners

Job Title

Senior CRM Executive

Job Description

**Job Title:** Senior CRM Executive **Role Summary:** Lead the end‑to‑end development and execution of CRM-driven email and push notification campaigns for a large consumer retail brand. Drive engagement, commercial performance and technology adoption across cross‑functional teams. **Expectations:** - Deliver all direct‑marketing communications on schedule, maintaining high standards of accuracy and brand consistency. - Actively upgrade technical proficiency in Salesforce Marketing Cloud and champion its features within the CRM function. - Provide clear, data‑driven insights to senior stakeholders and use results to optimise future campaigns. **Key Responsibilities:** - Build, proof, and schedule email and push notifications within Salesforce Marketing Cloud, ensuring alignment with brief, audience, and timing requirements. - Coordinate creative, content, data, and trading teams to ensure timely delivery of each campaign. - Draft compelling, customer‑centric email briefs that blend creativity and data insight. - Monitor campaign performance against KPIs, produce weekly performance reports, and identify improvement opportunities. - Identify, test, and recommend CRM technology enhancements and process improvements. - Manage campaign assets, segmentation, and data hygiene to support accurate targeting. - Maintain up‑to‑date knowledge of CRM best practices and industry trends. **Required Skills & Experience:** - Proven experience executing dynamic email and push marketing campaigns at a high‑profile consumer brand. - Advanced proficiency in Salesforce Marketing Cloud (build, proof, deploy); other ESP experience acceptable. - Strong understanding of omnichannel customer journey design and integration of digital marketing and CRM. - Demonstrated ability to influence and collaborate with stakeholders at all seniority levels. - Excellent planning, prioritisation, and presentation skills. - Detail‑oriented with strong proofreading, spelling, and grammar. - Strong analytical abilities, including intermediate Excel and data‑segmentation expertise. **Desirable (but not required) Skills:** - Basic HTML and AMPscript. - Retail, financial services or other direct‑marketing industry exposure. - Experience with personalisation / recommendation engines. **Required Education & Certifications:** - Minimum of a bachelor's degree (preferred). - Salesforce Marketing Cloud certification (advanced) strongly preferred.

London, United kingdom

Hybrid

Senior

23-10-2025