Klaxoon, a Wrike company

3 Jobs

196 Employees

About the Company

Now a Wrike company, Klaxoon is an online all-in one work collaboration platform that boosts engagement levels, at all times. With a unique range of 9 visual collaboration tools & services, Klaxoon empowers people to drive engagement in and beyond meetings, boost productivity and shape an innovative workspace. Through its world-class integrations with popular tools like Microsoft, Google, Jira, and Zapier, Klaxoon brings teams together, igniting creativity and delivering concrete results. Klaxoon enables thousands of users from over 7,500 corporations, NGOs, universities, and public administrations, as well as 15% of Fortune 500 companies. Klaxoon empowers a diverse range of organizations to enhance collaboration, improve productivity, and achieve their strategic goals.

Listed Jobs

Company Name: Klaxoon, a Wrike company
Job Title: Account Manager
Job Description: Job Title: Account Manager Role Summary: Strategic Account Manager to expand Wrike's customer footprint by building long-term client relationships, driving revenue growth, and delivering tailored solutions aligned with business needs. Expactations: 5+ years of SaaS sales experience with 3+ years in an Account Manager role; proven track record in cross-selling/upselling and revenue target achievement. Key Responsibilities: - Execute strategic account plans to identify expansion opportunities. - Manage full sales cycle from lead generation to contract negotiation. - Conduct consultative discovery to uncover customer challenges and solutions. - Deliver product demonstrations highlighting ROI and business alignment. - Collaborate with Customer Success and internal teams to ensure client satisfaction. - Monitor competitive strategies and position Wrike as a preferred solution. - Utilize Salesforce, SalesNavigator, and ZoomInfo for pipeline management. - Meet quarterly/annual revenue targets. Required Skills: - Fluency in English and French (written/verbal). - Solution-based selling and proactive outbound prospecting expertise. - Proficiency in MEDDIC, Challenger, or Solution Selling methodologies. - Strong negotiation, communication, and cross-functional collaboration skills. - Experience analyzing adoption metrics and industry trends for expansion. - Ability to conduct remote product demos and articulate technical value. Required Education & Certifications: Bachelor’s degree or equivalent in relevant field.

Company Name: Klaxoon, a Wrike company
Job Title: Développeur·euse Frontend Senior - (M/F/X) [Klaxoon]
Job Description

Company Name: Klaxoon, a Wrike company
Job Title: Customer Success Manager
Job Description: Job title: Customer Success Manager Role Summary: Drive portfolio adoption and growth of a SaaS collaboration platform by building trusted relationships with clients, defining success plans, and delivering measurable ROI through proactive engagement. Expectations: - Achieve net MRR growth and churn reduction targets. - Translate client business objectives into actionable adoption plans. - Serve as subject‑matter expert for product usage, integrations, and best practices. - Collaborate cross‑functionally with Sales, Professional Services, Support, Product, and Marketing. Key Responsibilities: - Own end‑to‑end customer journey, from onboarding to expansion, ensuring adoption and satisfaction. - Develop and execute quarterly Business Reviews (EBRs) and annual engagement strategies. - Track and analyze key account metrics (usage, health score, net‑new upsell opportunity). - Identify and mitigate churn risk, implement retention plans. - Provide tactical guidance on work‑management processes, project layout, and workflow redesign. - Maintain detailed records and action items in the CS platform (e.g., CRM, success tools). - Act as a liaison between customers and internal product/engineering teams to convey feedback and implement improvements. Required Skills: - Fluency in French (written & spoken) and English (proficient B2+). - 4+ years in Customer Success or related customer‑facing role. - Proven ability to build relationships with senior leadership across diverse industries. - Strong foundation in project management, business‑process redesign, and change management. - Excellent communication, empathy, and conflict‑resolution abilities. - Technical curiosity and capacity to dive into product details. - Analytical mindset to interpret usage data and drive insights. - Problem‑solving, critical thinking, and continuous learning orientation. - Team‑player with ownership and proactive initiative. Required Education & Certifications: - Bachelor's degree in Business, Management, Information Systems, or related field (or equivalent work experience). - Relevant certifications (e.g., Certified Customer Success Manager, Project Management Professional, or similar) preferred.