Intermountain Farmers Association (IFA)

About the Company

IFA is a locally-owned farm & ranch cooperative that proudly supports all those who love and live the rural lifestyle. For 100 years, IFA has helped intermountain farmers, ranchers, gardeners, pet owners and lawn gurus to grow the things they love by providing quality products and expert knowledge. IFA's farm supply, agronomy and feed teams are dedicated to delivering the tools and services that you need to continue growing the things that you love.

Listed Jobs

Company Name

Intermountain Farmers Association (IFA)

Job Title

Tier 1 Helpdesk Technician

Job Description

Job title: Tier 1 Helpdesk Technician Role Summary: Provide first‑line technical support for desktop, laptop, mobile, and peripheral devices, resolve basic software and network issues, and maintain accurate documentation in the ticketing system. Expactations: Deliver timely, professional assistance via phone, email, and tickets; maintain high customer satisfaction; collaborate with Tier 2 support for escalations; continuously update knowledge base. Key Responsibilities: - Receive and triage support requests from users. - Diagnose and resolve day‑to‑day technical problems: hardware, Windows 10/11, Microsoft 365 apps, printers, point‑of‑sale peripherals. - Perform password resets and account access tasks using Microsoft 365 Admin Center and Active Directory. - Configure and deploy new hardware and software per IT standards. - Log all activities and solutions accurately in the ticketing system. - Escalate unresolved or complex issues to Tier 2 or specialized teams. - Create and update support documentation and internal knowledge articles. Required Skills: - Windows 10/11 operating system proficiency. - Microsoft Office/Microsoft 365 usage. - Ticketing system experience (ServiceNow, Jira, etc.). - Basic Active Directory and Microsoft 365 Admin Center knowledge. - Fundamental networking concepts (TCP/IP, DHCP, DNS). - Strong written and verbal communication. - Problem‑solving and analytical mindset. - Customer‑service orientation and professionalism. - Ability to manage multiple priorities independently and in a team. Required Education & Certifications: - High school diploma or GED (minimum). - Associate degree in Information Technology or related field preferred. - CompTIA A+ or equivalent technical certification is a bonus.

West valley city, United states

On site

Fresher

11-09-2025