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Birdview: Project and resource management software

Birdview: Project and resource management software

1 Job

33 Employees

About the Company

Birdview is a comprehensive, full-cycle platform aiding organizations to plan, manage, and forecast resources, finances, and projects in one place. It offers total project visibility, enabling teams and clients to oversee their projects effectively, thus promoting growth and streamlined processes. Designed to adapt to changing business needs, Birdview allows effective handling of numerous projects through flexible views, unified data access, and equitable workload distribution. It also supports precise financial control and budget planning. Birdview presents two distinct products to suit varied client requirements: Birdview Project Management, and Birdview Professional Services. Each solution is loaded with advanced features for control over every project stage, including BI-powered dashboards and reports that enable data-driven decision-making, enhancing productivity, profitability, and efficiency.

Listed Jobs

Company Name: Birdview: Project and resource management software
Job Title: SaaS Implementation Consultant (with Customer Success Focus)
Job Description: **Job Title** SaaS Implementation Consultant (Customer Success Focus) **Role Summary** Guide new enterprise customers from initial onboarding to full platform adoption, ensuring their success and driving long‑term value. Operate as a strategic partner across Sales, Product, and Support to configure the Birdview PSA solution to meet client needs and support renewal and upsell opportunities. **Expactations** - Lead and own the entire client onboarding lifecycle. - Deliver tailored training sessions and solutions to complex business requirements. - Sustain strong customer relationships, driving adoption, renewals, and upsell. - Advocate customer needs within internal teams and influence product enhancements. - Balance multiple customer engagements and internal projects efficiently. **Key Responsibilities** - Conduct onboarding workshops and configure product to meet each client’s processes. - Deliver user training, troubleshoot implementation issues, and manage go‑live activities. - Monitor adoption metrics, recommend optimization strategies, and support renewals and upsells. - Partner with Sales to identify expansion opportunities and provide post‑sale support. - Collaborate with Product and Support to communicate feedback, improve the platform, and resolve escalations. **Required Skills** - 2+ years of experience delivering B2B SaaS implementation or onboarding. - Strong client‑facing communication and presentation skills. - Proven ability to manage multiple projects and cross‑functional teams. - Commercial mindset: experience with renewal and upsell processes. - Proactive problem‑solving with curiosity and a customer‑centric attitude. - Experience with enterprise accounts and project‑management platforms is highly desirable. **Required Education & Certifications** - Bachelor’s degree in Business, Information Technology, or related field. - Certifications in SaaS implementation, Customer Success, or Project Management (e.g., Certified Customer Success Manager, PMP, or equivalent) are a plus.