GBG Plc

About the Company

GBG is the leading expert in global identity and location tech, enabling safe and rewarding digital lives for genuine people, everywhere. For over 30 years, we have combined global data with our innovative technology to make sure that genuine people everywhere can digitally prove who they are and where they live. We are an essential ingredient that protects against digital crime, strengthens business resilience and drives responsible growth, at scale, across a diverse range of sectors. Today, our team of over 1,100 people serve more than 20,000 customers globally.

Listed Jobs

Company Name

GBG Plc

Job Title

Professional Services Consultant

Job Description

Job title: Professional Services Consultant Role Summary: Execute technical implementations of an identity verification platform, guiding enterprise customers from project kickoff through production launch, providing configuration support, documentation, and tier‑1 troubleshooting. Expactations: • 2‑4 years in customer‑facing technical roles (support, success, implementation). • Basic programming knowledge (Python, Java, JavaScript, or C#). • Understanding of SaaS, REST APIs, and SDK integrations. • Clear communication to technical and non‑technical audiences. • Strong documentation and organizational skills. • Proactive learning attitude and problem‑solving mindset. • Professional demeanor in virtual and in‑person meetings. Key Responsibilities: • Manage end‑to‑end onboarding and go‑live processes. • Assist with API/SDK integration, configuration of Capture SDKs, low‑code solutions, and deployment methods. • Author customer‑specific technical documentation and lead training sessions. • Conduct discovery and onboarding activities, prepare technical materials, and contribute to workflow design. • Resolve straightforward technical issues and raise complex tickets to senior staff or internal teams. • Capture and communicate client feedback to drive continuous improvement. • Review Salesforce queue cases for tier‑1 technical consultation. Required Skills: • Technical implementation experience (identity, fraud or related SaaS). • Programming familiarity (Python, Java, JavaScript, C#). • SaaS platform and REST API knowledge. • Documentation writing and attention to detail. • Multitasking and organizational capabilities. • Strong oral/written communication. • Professional presence in client interactions. Required Education & Certifications: • Bachelor’s degree in Computer Science, Engineering, or related technical field. • (Preferred) Experience in regulated industries (financial services, healthcare, telecommunications). • (Optional) Knowledge of KYC/AML compliance, cloud platforms (AWS, Azure, GCP), and enterprise security concepts.

Atlanta, United states

Hybrid

22-01-2026